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Senior Manager - UX Design

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Date Posted: Aug 5, 2022

Location(s): New York, NY, US, 10166

Company: MetLife


This “Next Horizon” of MetLife’s enterprise strategy is rooted in customer intimacy, informed by data analytics, and enabled by digital capabilities.  Financial Wellness and Engagement (FW&E) is a new division created within the U.S. Business to bring this vision to life. Our focus is on deepening our relationships with our customers, both through existing MetLife products and services in our Group Benefits and Retirement & Income Solutions business lines as well as through new, innovative solutions based on emergent workforce needs.


Key to the Next Horizon strategy is building lifelong relationships with MetLife’s end customers through deep engagement.  FW&E aims to accomplish this by providing highly valuable experiences, delivered through a first of its kind, financial wellness solution, to its customers through a modern digital platform and ecosystem.  This digital solution, Upwise, will provide Employers with an opportunity to solve the engagement gap across their existing benefit offerings while providing their employees and other individuals with the tools necessary to make progress on their financials that feels good and allows them to free up dollars to put towards what matters most.


The Role:

Upwise is looking for a visually focused designer to lead our design system effort. Our design system lead will be responsible for the ongoing development of our design system as our brand’s service and touchpoints expand. You will help to plan new design system features and work with engineers to ensure their successful delivery. Including but not limited to new UI patterns, icons system, imagery, and language patterns across mobile and desktop.


Key Relationships:

  • Reports to Upwise’s head of design.
  • Work closely with our product managers and designers to build a design system that supports their work.
  • Occasionally work with our marketing team to assure all touchpoints and materials adhere to the Upwise brand.


What Success Looks Like:

Success in your first 6 months will look like:

  • Fully emerge yourself in Upwise’s point of view on financial wellness.
  • Design and launch V2.0 of our design system.
  • Set our design language so that it can be extended to all brand touchpoints beyond the Upwise app.
  • Increase the velocity of the Upwise build team.
  • Introduce motion into our work.



  • A founder’s mentality. We are a small team, with no middle management. You must be self-motivated to push Upwise forward.
  • You are a maker. You find fulfillment in building things. You enjoy learning through doing, and shipping product.
  • Direct and truthful. The Upwise team is efficient and shoots it straight.
  • Grit and optimism to drive the right outcomes. We are the spear tip in the digital transformation of a 153-year-old organization.


Key Responsibilities:

  • Set new standards in the visual execution of our product.
  • Build out and maintain the design system’s libraries, tooling, workflow, and arbitration process.
  • Maintain the system’s documentation and standards.
  • Present the system’s purpose, uses, and process to our product teams.
  • Provide quality assurance and design system support to other designers and product managers.
  • Identify opportunities to increase the consistency.


Competencies / Skills:

  • Deep expertise in human-centered design
  • The rigor to create meaningful systems and their documentation
  • Great visual taste
  • A design practitioner who can craft meaningful design solutions and see them through to implementation
  • Ability to build traditional design system artifacts
    • Grids
    • Type scales
    • UI Patterns
    • Documentation of theory
  • Detail-oriented



  • 4+ years of experience
  • Degree in Graphic Design / HCI or equivalent


Preferred Location: New York City, New York, but open to US Region

The wage range for this position specific to Colorado is $98,600k - $131k/year.  You may be also eligible for the MetLife Annual Variable Incentive Plan ("AVIP").  Your eligibility for an AVIP award is governed by the terms of the applicable plan or program documents. MetLife offers a comprehensive benefits program that includes Medical, Dental, Life, Vision plus Retirement benefits and Paid Time Off.


What to Send Us 

  • Your résumé
  • Your portfolio
  • A brief note listing a one of your favorite design systems and why you love it





MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Nearest Major Market: New York City