Manager - Customer Analytics

Job Location: New York, NY

Work Arrangement: Hybrid

Role Value Proposition: 

The Customer Analytics Manager will be responsible for the advancement of next gen customer analytics to inform impactful execution and drive business growth by understanding and measuring Customer Equity throughout their life cycle. The role will leverage disparate data sources to analyze and provide actionable insights supporting business decisions, which will require a hands-on data management attitude, intellectual curiosity, and problem-solving skills to turn data into business recommendations and actions.

Key Responsibilities:

• Actively contribute to designing customer data use cases applying advanced analytical techniques to solve for specific business challenges (e.g., acquiring more of the right customers, increasing loyalty and advocacy, and maximizing lifetime value, etc.)
• Ability and experience developing predictive models (e.g., Cross-sell, churn propensity models, lead scoring, etc.) to inform use cases and support impactful execution / Partner with GTO Data Science teams to produce the models.
• Data Management: Collect, structure, and analyze data sets from multiple sources (e.g., Internal single customer view, 3rd party data, survey data, etc.) and partner with technology to ensure data readiness and availability for analysis.
• In partnership with cross-functional activation teams (e.g., agile pods), design scalable experiments using predictive analytics to impact business growth outcomes and continuously optimize models.
• Develop playbooks and toolkits to expand best-in-class scalable analytics for MetLife
• Continue to advance the culture of insightfulness and leverage of customer insights to influence strategies and tactics to drive business growth.

Essential Business Experience and Technical Skills:

Required:

• Bachelor’s degree in the field of computer science, information systems or business administration, marketing, with statistical / mathematical knowledge
• 8+ years’ hands on experience in data management, stewardship, modeling, insights, research, and customer-centric design
• Ability to communicate complex issues to a wide array of stakeholders. Strong organizational skills with an ability to effectively manage competing priorities.
• Knowledge of advance statistical techniques to solve specific business questions, (e.g., basic descriptive statistics, correlations, regression analysis, decision trees, neural networks, Bayesian belief models, cluster analysis, etc.
• Proficiency in advanced Excel and PowerPoint.
• Practical familiarity with business intelligence tools (e.g., Power BI, Tableau, Adobe Analytics, Adobe Campaign, Marketo, etc.) or other tools related to web, digital, social listening, and CRM.
• Background in design of experiments (e.g., A/B testing)

Preferred:

• Experience in insurance and/or financial services a huge plus

Assignment Category

Full time

Business Category

Global Brand and Marketing

Number of Openings

1

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

The wage range for applicants for this position is $101,000 min to $134,700 mid . This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.