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Manager - Administration

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Date Posted: Jul 28, 2022

Location(s): New York, NY, US, 10166 Bridgewater, NJ, US, 8807 Remote, US, 0

Company: MetLife

Location: NYC, Bridgewater, or Virtual Anywhere in the US

 

Role Value Proposition: 

This position will be a key member of the US Pensions team dedicated to the operations and oversight of MetLife’s bulk check group annuity contracts. The role will manage a team of 8 administrators who are responsible for bulk check monthly processing and client relationship management. This position will collaborate with RIS Operations and significantly impact the organization by helping to identify process improvements and striving for consistent data between MetLife and our clients, allowing for correct payments and records.

   

Key Responsibilities: 

  • Coordinate monthly processing for clients who utilize Bulk Check payment arrangements
  • Management of the bulk check administration team including establishing department goals, providing the team with regular feedback, facilitating team training, coordinating employee development plans, business plans and performance reviews
  • Ensure that MetLife’s bulk check arrangements are being administered in accordance with the contract and service agreement. 
  • Provide leadership, mentoring and coaching to team members as appropriate
  • Ensure bulk check administators are fully trained to perform their duties
  • Track bulk check operational metrics, compare actual results against goals and monitor effectiveness of financial controls
  • Communicate results to the team and upper management
  • Review processes and procedures to ensure accuracy of the monthly processing; identify trends and address any issues with the appropriate administrator. Develop and execute plans to correct any issues identified and monitor progress.
  • Review and approve monthly wires to bulk check clients or third-party administrators. Address any issues as they arise.
  • Coordinate and manage the work of the administration team for the annual bulk check reconciliation process and the work to resolve any findings
  • Review monthly processing for exceptions or anomalies and ensure administrator follow-up with the client or third-party administrator. Develop, execute and manage the resolution to any issue identified. 
  • Primary accountability for management controls relating to bulk check administration including: segregation of duties, policies and procedures, training, supervision and review.
  • Partner with RIS Business Solutions and RIS Operations to ensure timely resolution of any issues relating to MetLife Systems of Record
  • Develop and ensure the bulk check administration team uses standard, repeatable business processes
  • Translate RIS and US Pensions vision and objectives and assist with developing the department vision, strategy, service levels, and business objectives. Communicate vision and strategy to the bulk check administration team
  • Propose, evaluate and implement process improvements to increase efficiency and effectiveness and reduce risk of error
  • Partner with RIS Operations and other areas to build strong working relations and improve workflow and organizational efficiency
  • Ensure all internal and external audits have been fully coordinated and thoroughly addressed within their specified timeframes

 

 

Essential Business Experience and Technical Skills:

Required:

  • 4-10 years related experience
  • Strong business acumen
  • Strong relationship management skills
  • Attention to detail and accuracy
  • Experience managing organizational change, providing leadership and delegating
  • Project management skills including leading projects and working effectively with others
  • Strong communication skills including presentations

Preferred:

  • 4-year college degree preferred or equivalent experience
  • Understanding of annuity products and pension benefits preferred, or employee benefits/insurance industry experience
  • Prior client management experience preferred

 

Business Category

US Business

 

Number of Openings

1

 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

 

The wage range for this position specific to Colorado is 85,700 to 114,300. The role is eligible for incentive compensation under the MetLife Annual Variable Incentive Plan ("AVIP").  Your eligibility for and award of incentives are governed by the terms of the plan. MetLife offers a comprehensive benefits program that includes Medical, Dental, Life, Vision plus Retirement benefits and Paid Time Off.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 

       

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

 

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

 

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

 

MetLife maintains a drug-free workplace.

 

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.


Nearest Major Market: New York City