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Director - Regulatory, Sustainability, Electronic Communications

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Date Posted: Nov 18, 2022

Location(s): New York, NY, US, 10166 Tampa, FL, US, 33647 Colorado Springs, CO, US, 80903 Rocky Hill, CT, US, 6067 Whippany, NJ, US, 7981 Clarks Summit, PA, US, 18411 Portland, OR, US, 97268 Charleston, SC, US, 29407 Richmond, VA, US, 23225 Memphis, TN, US, 38120 Cary, NC, US, 27513 Austin, TX, US, 78741

Company: MetLife


Role Value Proposition

This regulatory professional role is in the Regulatory Unit of the US Insurance Law Section of Legal Affairs. The role will be responsible for handling a broad range of regulatory, sustainability, knowledge management, and electronic communication matters. The role entails working closely with Global Government Relations, Compliance Risk Management, Global Technology, and the lines of business on strategic initiatives and emerging issues, as well as helping ensure compliance across our global business operations. The candidate for this role should be able to anticipate regulatory focus areas and advise business leaders on the emerging risks and MetLife’s compliance with regulatory expectations.


This is a multi-faceted and dynamic role that requires an experienced, dedicated professional who can lead with effectiveness and efficiency. The role requires a strong working knowledge of the Legal Affairs organization and lines of business. Candidates are expected to have strong communication skills, the ability to convey information succinctly, strong organizational and time management skills, and the ability to multitask and operate under fixed deadlines.    


Key Responsibilities 

  • Regulatory:
    • Strategically manage and prepare regulatory responses to exam requests and investigations initiated by state insurance departments, SEC, FINRA and other regulatory bodies. Coordinate with the lines of business, Global Government Relations, Compliance and Risk, as necessary.
    • Develop expertise in NY DFS regulation such as annual Market Conduct Profiles and Financial Quinquennial exams. Provide support to Versant on market conduct exams and regulatory inquiries and investigations and develop institutional knowledge and practices.
    • Review, anticipate, and advise on current and future insurance regulatory requirements. Communicate with and educate business partners on emerging areas of regulatory risk and implement governance strategies.
    • Develop bench strength by coaching and mentoring new unit members.
  • Sustainability: Support US Business implementation of the enterprise Sustainability strategy. Develop expertise of the legal and regulatory risk environment; design template customer disclosures; provide general project and regulatory support.
  • Electronic Communications:
    • Provide strategic support to implementation of new enterprise electronic communications policy. Implementation includes development of training and communication materials tailored to each MetLife region. Support ongoing monitoring and audit of policy.
    • Partner with Global Architecture to complete specialized review of ongoing business requests to use social tools (technology solutions for employee and agent communication).
  • Knowledge Management: Develop strategic solutions to streamline and enhance information management for the unit. Work with Legal Operations to design and implement new document management software. Support development of unit KPIs and overall metric management and reporting.

Essential Business Experience and Technical Skills 



  • Has at least 7+ of regulatory experience, including strategic matter management and engagement with financial service regulators. Experience working internationally and across multiple business and product lines.
  • Exhibits crisp, clear oral and written communication skills; demonstrates the ability to reduce issues to straightforward practical analysis and advice.
  • Demonstrates strong leadership, influencing, communication, writing and facilitation skills. Builds relationships at all levels of the organization, including the ability to resolve issues and seek consensus among diverse groups of stakeholders.
  • Demonstrates strength in strategic thinking, identifying key business issues and opportunities, creating business strategies, and driving results across diverse internal teams and/or external partners.


    Leadership Competencies:

  • Thinks Strategically - Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.
  • Creates Partnerships - Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.
  • Seizes Opportunity - Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.
  • Drives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards

Assignment Category

Full time

Salary Grade




Business Category

Legal Affairs

Number of Openings


Contact Information

Nicole Kirsch,

Hiring Manager

Chad Fisher



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


The wage range for applicants for this position is $103,000 - 157,900.  his role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Nearest Major Market: New York City