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LTD Unit Leader

Date Posted: Dec 27, 2018

Location: Oriskany, NY, US, 13424

Company: MetLife

Job Location:  Oriskany, NY


Role Value Proposition: 

Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you will ensure decisional accuracy and timeliness of all LTD decisions and makes determination on claims settlement within authorized guidelines.


Key Responsibilities:

  • Works with customers to negotiate, arbitrate, and resolve issues, concerns, and expectations regarding process, service and performance guarantees.
  • Manages risk and performance of assigned team and claim block consisting of over 1,000 open active LTD claims.
  • Accountable for ensuring team performance with delivery on customer commitments and high quality claim decisions which includes intimate knowledge of actions and decisions made by members of team and appropriate coaching and performance management to address any discrepancies.
  • Responsible for identification and delivery of action plans including Quality Assurance results, control reports, UM Scorecard, Appeals, customer escalations and complaints, etc.
  • Acts as project lead and /or participates in various project assignments.
  • Conducts quality management reviews to ensure financial and decisional accuracy.
  • Tracks data and analyzes and reports information via established claims metrics report on standard and customized levels.
  • Manages individual unit operating costs.
  • Participates in customer presentations and new account implementations.
  • Performs other related duties as assigned or required.


Essential Business Experience and Technical Skills:

  • 3+ years of Insurance experience
  • Must be able to communicate clearly and effectively, both written and verbal
  • High School Diploma



  • 3+ years of Disability Insurance experience
  • Solid business knowledge of STD/LTD/Group Life Disability products, in addition to Workers’ Compensation, State laws, ERISA and Tax laws, ADA, FMLA, Rehabilitation, Social Security, Special Investigation processes
  • Excellent analytical, decision making and problem solving skills
  • Highly self-motivated
  • Bachelor’s Degree




"At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 105888 

Nearest Major Market: Utica