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Head of Compliance Governance Framework: RCM, Policies, Training

Date Posted: Jan 7, 2022

Location: Tampa, FL, US, 33647

Company: MetLife

PositionHead of Compliance Governance Framework: RCM, Policies, Training


Job Location: 200 Park Ave or Tampa, FL


Department: The Corporate Ethics and Compliance Department (“CEC”) manages the firm’s compliance risks to prevent violations of law, rule, or regulation, and designs and delivers a compliance risk management framework that maintains risk levels within the firm's risk appetite and protects the franchise.  CEC is a risk-based department, focused on emerging risks, and providing constructive challenge to the business and functions, partnering closely with them to implement strong processes and effective controls, as well as to better foster and embed a culture of compliance. CEC monitors trends and changes in regulations and develops and implements firmwide and divisional policies and procedures.


The RoleThe Head of Compliance Governance Framework will be responsible for building an enterprise-wide framework for Regulatory Change Management (RCM), Policy Governance and Compliance Training at MetLife, reporting directly to the firm’s Head of Employee Compliance, Compliance Governance & Emerging Risk.  Creating a framework for RCM, Policy Governance and Compliance Training is a critical component to both MetLife’s compliance risk management program and ensuring roles and responsibilities for managing compliance risk are clearly defined across the company.


The role will take a centralized, coordinated approach to managing the regulatory inventory and changes, in addition to leading the development and implementation of the framework for understanding the applicability and impact of compliance risk associated with legal obligations and regulatory requirements. The role will be responsible for maintaining an up-to date view and consistent tracking of MetLife’s material legal and regulatory obligations and supporting the assessment of the required business changes to adhere to rules and regulations. Responsibilities include defining and developing the framework and governance, enforcing adherence to change management processes and maintaining an inventory of regulations and laws that is accessible to all relevant functions. 


The Head will also be responsible for establishing a framework for the development, content, and periodic review of MetLife’s policies and related documents to establish consistent standards. The framework will drive accountability, adherence, and expectations across the three lines of defense. Specific responsibilities include designing and developing standards for all MetLife policies and procedures and how they should be governed, enforcing the compliance with relevant policies and procedures, and maintaining an inventory of policies and procedures that is accessible to all relevant businesses and functions. 


In addition, the Head will design and implement a framework for assessing mandatory compliance training needs resulting in the annual delivery of the mandatory CEC training curriculum. The incumbent will also lead the team that will partner with Subject Matter Experts across CEC, Legal, HR, and Corporate Communications to develop and deliver mandatory global compliance trainings such as Privacy, Anti-Financial Crimes and Sales Practices.


The incumbent will leverage data and technology to ensure enterprise-wide adherence to compliance standards. In addition, he/she will work closely with stakeholders throughout Compliance, Risk, Audit, Technology, Legal and the Business to evaluate and enhance current programs to develop more scalable, sustainable, and automated internal compliance capabilities and processes, playing a key role in managing compliance risk.


Key Responsibilities:

The Head of Compliance Governance Framework: RCM, Policies, Training will be responsible for operationalizing compliance standards, processes, and responsibilities across the enterprise, including:

  • Work with Compliance, Legal, function and business leaders to define and implement strategic enterprise-wide frameworks for governing all regulatory changes and inventory management, compliance training, and MetLife policies and related documents
  • Lead RCM implementation workstream activities as they relate to establishing and rolling out RCM process requirements, horizon scanning, inventories of legal and regulatory obligations, as well as RCM governance.
  • Drive RCM activities into a sustainable business-as-usual framework
  • Oversee the design and development of relevant RCM reporting and related metrics for management
  • Enhance global communications and governance of key regulatory changes impacting multiple jurisdictions
  • Manage the relationship with MetLife’s horizon scanning vendor
  • Establish an inventory of all firm policies and related documents that is maintained centrally in MetLife’s GRC platform
  • Develop and implement enterprise-wide standards for policies and related documents
  • Develop a process to manage the timely recurring review and approval process for policy documents
  • Develop and implement policy quality assurance practices to ensure firm-wide standards are followed
  • Establish and manage the annual CEC mandatory training needs assessment and resulting training curriculum
  • Deliver consistent enterprise and targeted compliance training and communications reinforce compliance policy requirements.
  • Partner with stakeholders across Compliance and Legal to implement and configure appropriate IT solutions to support governance activities as well as a global policy library for staff to efficiently search for and access all policies and related documents
  • Develop and deliver presentations for senior management and other relevant committees to report on the progress and status of the Governance frameworks  
  • Serve as an influential member of the CEC organization, driving solutions across lines of defense
  • Demonstrate key leadership behaviors:
    • Influencing actions across MetLife business units by fostering global communication via interactions across lines of defense
    • Interacting with senior line of business and Enterprise leaders to drive action addressing key compliance risks faced by MetLife.
  • As a people manager, champion and contribute to a high-performance environment by attracting, coaching and developing top talent.
  • Contribute to a positive and supportive team culture that embraces change and succeeds through both collaboration and individual accountability.


Key Relationships:

  • Reports to: Head of Employee Compliance, Compliance Governance & Emerging Risk
  • Direct reports/team: 3 to 4 direct reports
  • Key Stakeholders: Compliance, Risk, Audit, Technology, Legal and the Business


Candidate Qualifications:


Essential Business Experience and Technical Skills:

  • Minimum 10 years of experience in related business (insurance/financial services) in compliance, legal, audit or related role
  • Experience working with Governance, Risk, and Compliance (GRC) solutions, preferably IBM OpenPages
  • Strong background and exposure to RCM and Policies governance frameworks
  • Be highly organized with strong written and verbal communication skills, maturity, and presence to interact with members of MetLife’s senior leadership
  • Proactive, commercial and solutions oriented, intellectually curious, operates with a sense of urgency
  • Excellent written and verbal communication skills
  • Ability to coordinate across lines of business and organizations to influence actions
  • Extensive industry experience, with strong compliance background
  • Ability to identify risks and apply strategies to minimize them
  • Ability to manage complex projects to a successful outcome
  • Ability to navigate complex and competing goals and interests to achieve results
  • Organized with excellent attention to detail


MetLife Success Principles

  • Experiment with Confidence – Courageously learn and test new ideas without fear of failure
  • Act with Urgency – Demonstrate speed to action with agility and determination
  • Seek Diverse Perspectives – Source ideas and feedback to expand thinking and make informed decisions
  • Seize Opportunity – Drive responsible growth and identify areas for continuous improvement
  • Champion Inclusion – Foster an environment where everyone is valued, heard, and can speak up
  • Create Alignment – Partner with others across the organization with candor and transparency
  • Take Responsibility – Be accountable and act in pursuit of the right outcomes
  • Enable Solutions – Anticipate and address obstacles while managing risk
  • Deliver What Matters – Execute meaningful priorities and follow through on commitments



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to or call our Employee Relations Department at 1-877-843-3711.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.



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Nearest Major Market: Tampa