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EVP & Chief Digital Officer

Date Posted: Jan 17, 2018

Location: New York, NY, US, 10136

Company: MetLife

Requisition No. 92514


Duties: Manage digital enterprise priorities. Manage digital innovation agenda and work in partnership with other leaders across business units and corporate functions to deliver on the transformational agenda. Lead the development of enterprise digital capabilities, including defining enterprise digital priorities, standards, investments, and roadmaps. Lead measurement of enterprise digital progress through consistent reporting and metrics.  Lead Digital Acceleration Team and align digital efforts to advance both business units and overall enterprise objectives, including the application of digital capabilities to drive competitive differentiation in areas such as product, underwriting, claims and customer service. Partner with key stakeholders and cross-functional team members to identify the highest value opportunities for digital to impact service to different customer segments, improve differentiation, and execute initiatives aimed at advancing data analytics and driving engines of growth through digital capabilities. Manage center of expertise in innovation.  Coordinate digital innovation efforts across businesses, regions, and corporate functions.  Drive and influence external networks for digital innovation, identifying emerging technologies and influencing execution of these technologies.  Challenge and influence innovation.  Partner with IT to ensure digital capabilities align with architectural and system standards.  Communicate digital priorities to constituents including the Executive Group, senior executives, and employees.  Oversee internal and external communications to support digital objectives and the development and implementation of internal programs to build employee awareness of digital agenda.  Create and evolve a long-term vision and plan to leverage digital technologies to drive both competitive differentiation as well as true disruption within the insurance category. Develop and syndicate with executive team a broad set of external relationships with venture capitalists, leading digital companies, and emerging players for potential partnerships, joint ventures, and acquisitions.  Facilitate the build out of a digital operating environment that supports innovation and internal process excellence efforts.  Build out a lean, yet high-performing digital organization.


Requirements: Bachelor's degree (or higher) in business administration, computer science or information technology (willing to accept foreign education equivalent) plus ten (10) years of experience leading, designing and implementing digital strategies, solutions, and enterprise transformation. Specific skills/other requirements (quantitative experience requirement not applicable to this section) -- must possess the following: developing enterprise-wide digital vision and strategy; defining and driving enterprise-wide digital transformation; creating and deploying digital platforms, services, capabilities and teams; engaging executive stakeholders and navigating a complex global corporation to drive strategic alignment, engagement and enterprise transformation; partnering with business executives on digitally enabled solutions; and defining, building, and leading strategic information technology initiatives.





MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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