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Director - Strategic Planning

Date Posted: Oct 7, 2021

Location: New York, NY, US, 10166

Company: MetLife

POSITION TITLE:                  Director Deputy Chief of Staff

DEPARTMENT:                     LatAm Bus Enablement and Strategy

LOCATION:                           Park Ave, NY



The Director Deputy Chief of Staff will assist the VP of Communications and Chief of Staff and the Head of Business Enablement and Strategy in the day-to-day management of business and operations, helping them be more efficient and effective.

The candidate must strive in a dynamic, fast paced environment while balancing a mix of program, operational, and strategic responsibilities.

The role will be key in the business planning process and will have exposure to senior leadership at MetLife. He/She will have the opportunity to implement changes on the way work is done, automatize reports, simplify governance and streamline business outcomes through his/her coordination.  

This candidate must uphold a high standard of integrity and discretion and tactfully handle high-level confidential matters.

A successful Director Deputy Chief of Staff will make the executives’ role more efficient and scalable, will effectively intermediate between the executives and their direct reports, and will work with other leaders to drive the business forward. He/she will obtain deep knowledge and expertise in large scale business operation and is expected to develop a broad understanding of business and operations across MetLife.


Key Relationships:

Reports directly to VP Communications and CoS

Direct Reports: NA


Other Key Stakeholders:

  • EVP LatAm President
  • Regional/Country HR
  • Countries Managers & LoB Heads
  • Regional/Country IT/ Digital
  • Regional/Country Strategy
  • Regional/Country Finance/Actuarial
  • Global/Regional/Country Marketing
  • Regional/Country Risk
  • Regional/Country Product
  • Regional/Country Compliance/Legal
  • Regional/Country Product Pricing
  • Regional/Country Investment
  • Regional/Country Retention
  • Regional/Country Audit
  • Regional/Country Data Science
  • Global/EMEA/Asia Distrib/Pricing
  • Regional/Country Gov Relations
  • Clients & key partners
  • Regional/Country CSO/Lean
  • Regulators and external advisors




Key Responsibilities:

  • Drive the cadence and content for business, operational, and strategic reviews.
  • Monitor and facilitate progress of executive goals and targets.
  • Work with other business units and influence strategic directions.
  • Identify and prioritize the working list of cross group collaboration opportunities.
  • Drive special projects or strategic projects.
  • Performs additional responsibilities and special projects as assigned.
  • Work with leaders and stakeholders to drive project execution and deliver on agreed-to project requirements.
  • Identify efficiency opportunities and drive associated initiatives to improve performance and success of the organization.
  • Engage with finance and operations to help make data-driven decisions.
  • Assist leaders in the annual planning process, headcount allocation, and portfolio management.
  • Hold executive accountable for action items they need to drive forward.
  • Set and drive regular cadence of communications to various stakeholders including internal team members and external audiences.
  • Drive staff meeting agendas and manage follow-up actions.
  • Manage agendas/topics for staff meetings, strategic off-sites, and other important reviews.
  • Prepare updates and business reviews with executive leaders.




Overall business experience:

  • At least 3 years of experience on program management, strategy, business development or communications
  • Experience working at complex multinational matrix-type organizations.


Educational background:

  • Bachelor´s Degree.


Business Knowledge/Technical Skills:

  • Experience overseeing roadmap strategy and definition
  • Discipline and Process oriented Mindset with proven experience organizing and directing multiple projects or corporate initiatives
  • Excellent communicator in written and verbal form
  • High level of influencer and change management capability.
  • Extremely versatile, dedicated to efficient productivity
  • Strong interpersonal and relationship building skills; proven ability to get results across multiple groups and disciplines.
  • Meaningful experience as a change agent and leading organizational change
  • Strategic thinker with highly developed analytical and critical thinking abilities.
  • Create a sense of ownership and personal commitment to work.
  • Strong resilience, ability to deal with a high degree of ambiguity and drive clarify in key areas of the business.



  • Native English speaker. Spanish and Portuguese are desirable.

Required Competencies and Skills


Thinks Strategically - Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.


Seizes Opportunities Seeks new opportunities and ways to create

balanced business growth while improving operational capabilities


Focuses on Customers - Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage


Motivates People - Gains people commitment to achieve business objectives through clear communication of the MetLife vision and flexing leadership styles to inspire high performance


Grows Talent - Inclusively and proactively develops talent, empowers individuals and manages diverse teams to drive engagement and performance


Drives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards


Creates Partnerships - Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives


Models our Values - Creates a culture that promotes the MetLife

values and standards through role modeling,

accountability and ownership of decisions


Business Acumen - Broad and independent functional knowledge of LatAm operations and strategies as well as their associated metrics.


Portfolio Distribution Management –

  • Distribution channel theoretical and field expertise (tactics/ talent profile/ compensation scheme/ policies/ commercial training and development, etc.)
  • Deployment capacity
  • Provide access to knowledge tools (compensation/training/products/etc)


Consulting - Knowledge of approaches, tools, techniques and roles and responsibilities in providing technical or business guidance to clients within and outside own area.


Influencing - Ability to impact decisions within and outside own organization; ability to influence people of different cultures and backgrounds, and at all levels of the organization


Strategic Planning process - In-depth knowledge of the MetLife strategic planning process



Expert: Regarded as a thought leader in the subject area.  Can innovate, anticipate trends, and coach and develop others within the organization. 

Advanced: Has a deep understanding of the subject area.  Can lead execution with limited to no guidance.  In some cases, can develop policy.

Intermediate: Has mastered foundational knowledge and developed strong working knowledge of the subject area.  Able to execute effectively with guidance.

Foundation: Has a foundational understanding of the subject area.  May execute in some cases with guidance.

Does not exhibit: Does not exhibit the competency behaviors at any level.







Business Category

LatAm Region


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 119531


Nearest Major Market: New York City