Director Solution Management - Testing

Position:  Director Solution Management - Testing

Job Location:  New York, NY (Hybrid)  Virtual Considered 

The Role:

Regional Market is a growth engine for MetLife and a key growth driver for its Group Benefits business. The Group Operating Platform represents a key enabler of achieving this growth objective.

The incumbent will act as a Solution Manager (SM) accountable for the overall Testing and Quality Assurance of the entire solution realizing the value of ongoing solutions to deliver the end-to-end platforms, processes, and interactions in the journeys for brokers/GAs, employers and employees from quote-to-servicing.

The incumbent will be responsible for the creation and execution of the Test Strategy and Execution for the Group Operating Platform. The role is responsible for developing the Test Strategy, Test Automation, Test Data Management and ultimate execution of testing.

The role will work directly with the Business Owners, Solution Management and Product Management to establish the Testing Strategy and create a path to highest quality product and excellent experience for distribution partners, internal associates and members.

Key Responsibilities:

• Partner with Business Owners to design and implement a Test Strategy for the Group Operating Platform.
• Partner with Product Management and Solution Management teams to define and execute the Test Plan for the solution across program increments aligned to the test strategy and focused on driving business outcomes across the product roadmap
• Define and execute a Testing Automation model for the Group Operating Platform
• Develop a Test Data Management strategy that drives high quality testing outcomes and ultimate customer value.
• Define and establish testing standards that are comprehensive and ensure the highest quality products
• Define best practices for functional, operational readiness and regression testing to drive high quality product outcomes and delivering on overall customer and partner value
• Lead a team of Solution and ART test leads and ensure development of robust testing approaches across ARTs with a breadth of relevant testing scenarios
• Partner with MetLife and Vendor teams to drive development of highest quality test cases
• Deliver on testing outcomes across each sprint
• Present to senior and executive leadership on testing strategy, execution, progress and outcomes

Key Relationships:

• Reports to: VP, Group Operating Platform and Agile Product & Solution Mgmt
• Direct reports/team: 4 – 6
• Key Stakeholders: Sales, Regional Market Stakeholders
• Partner with Solution Architects, and ARTs to create viable and sustainable plans that align to business expectations
• Set and manage stakeholders’ expectations through regular discussions about future needs and iterative demonstrations of completed work
• Identify methods for gathering and incorporating feedback from multiple sources to better define solutions
• Active interaction with Business Owners and other partners to protect the integrity of the deliverables
• Work with Product Managers to ensure alignment of solution intent and backlog
• Work with RTEs to coordinate and facilitate key meetings
• Work with system architect and solution architects to understand what is possible and maintain the solution roadmap

Candidate Qualifications:

Essential Business Experience and Technical Skills:

• 10 + years of experience in Insurance working with multiple functions
• Strong knowledge of Group Insurance business preferrable
• Proven demonstrable track record in driving high quality testing programs
• Proven experience in automation testing and test data management
• Familiar and comfortable working in fast paced agile models
• Ability to develop strategic & trusted partnerships with internal & external partners
• Strong leadership skills and ability to motivate teams
• Strong Project Management skills
• Strong interpersonal and negotiation skills
• Strong collaboration skills, ability to partner across the enterprise.
• Excellent written and oral presentation & communication skills
• Strong analytic skills and ability to think strategically
• Proficient in testing tools (e.g. QTest, TOSCA etc.)
• Undergraduate degree required, MBA or other advanced degree preferred

Leadership Competencies:

Ability to seek and use data to develop analytical solutions – Strategic and Analytical thinking

Driven and motivated by our customers and the business to focus on the right outcomes – Deliver Results

Take ownership, influence at all levels, access all stakeholders equally (don’t ask for permission) – Seize Opportunity

Communicate factually. Navigate conversations to align on a set of data inputs that drive identification and prioritization of work and provide the clarity needed to accomplish it – Deliver what matters.

Maintain stability throughout the iterations and add appropriate feedback as needed – Enable Solutions

Able to make decisions on information that is available at that time. Be comfortable with progressive elaboration and discovery (Progress over perfection) – Manages Ambiguity

Able to identify, access and connect among key stakeholders and experts - Seek Diverse Perspectives

Salary Grade

13M

Contact Information

Bernadette Jones -bernadette.jones@metlife.com

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers. 

The role is eligible for incentive compensation under the MetLife Annual Variable Incentive Plan ("AVIP").  Your eligibility for and award of incentives are governed by the terms of the plan. MetLife offers a comprehensive benefits program that includes Medical, Dental, Life, Vision plus Retirement benefits and Paid Time Off.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.  Visit us at www.metlife.com to learn more about our brand, history, and values. 

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to accommodations@metlife.com or call our Employee Relations Department at 1-877-843-3711.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

The wage range for applicants for this position is 121K-161K. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.