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Director - Business Analytics Engagement

Date Posted: Jul 5, 2019

Location: New York, NY, US, 10017

Company: MetLife

Job Location: United States : New York : New York  Alternate Job Location : United States : North Carolina : Cary  


Role Value Proposition: 

Driven by passion and purpose, we are looking for you, a high performing analytic professional, to drive and support the ideation and development of actionable, high impact, analytic solutions in support of MetLife’s major lines of business strategy. This portfolio of work will deliver data driven decisions across all critical business functions such as customer acquisitions, loyalty, retention, profitability, risk management, innovation, operations and tackling hard, open-ended problems.  The position requires a strong understanding of how analytics can be leveraged for maximum business impact, engagement with senior business partners and help them understand how to work in a value-added manner with our data science CoE.



Key Responsibilities: 


  • Partner with MetLife’s business groups to drive responsible growth and lead engagement with business leaders to drive awareness of global analytics CoE capabilities and working model across US and global teams
  • Lead and drive all elements of a solid analytics value pipeline: Ideations, exploration, delivery and operationalization with ownership for ideation and exploration of analytics use cases and design and maintain strategic priorities and business performance “fact packs” to develop analytics programs for MetLife’s business groups
  • Support analytics design decisions by taking relevant inputs from business team and defining clear plan for analytics team; extract relevant insights and interpret model results
  • Lead communication of analytics outputs with stakeholders; act as bridge between business and analytics specialists; Shares insights with business stakeholders, collects inputs and design operationalization plans
  • Develop case studies and lead value capture inter-lock with business leadership post project delivery and keep abreast of emerging business and analytic trends in the industry and collaborate closely with data science team to apply new techniques to drive effective decision making



Essential Business Experience and Technical Skills:



  • 8 to 12 years of experience in analytics project delivery and/or management consulting concern focused on insurance/healthcare industry
  • Strong executive communication – written and oral, structured problem solving and storyboarding skill
  • Strong appreciation of analytical methods/tools/assets to solve functional business problems and proven ability to translate broad business strategies into clear, specific analytics led use-cases and design business deliverables and solutions; proven analytics advisory capabilities
  • Attitude to thrive in a fun fast paced startup like environment and brings high energy and passionate outlook to the role and has a strong sense of leadership
  • MBA or financial services industry experience preferred; undergraduate degree in related discipline required







  • Consultative mindset – Empathy led engagement with focus on stakeholder motivation, needs and aspirations. Ability to have open-ended conversations and connect dots across the organization
  • Impact orientation – Laser focus on “So what” of analytical work and downstream adoption/operationalization of analytical project output. Collaborative approach to assessing business impact/value and socializing it across the organization
  • Creates Partnerships – Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.
  • Focuses on Customers – Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 108941 

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City