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Director, Pension Risk Transfer In-force & Client Relationship Management

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Date Posted: Aug 9, 2022

Location(s): New York, NY, US, 10166

Company: MetLife

Location: Hybrid New York, NY


Role Value Proposition: 

This position is a key member of the Pension Product team working across US Pensions teams and RIS Operations coordinating several important initiatives. Specifically, this role will manage all in-force US Pensions business (e.g., IPGs, PAR Closeouts, buy-outs) and will be the main point of contact for functional partners (e.g., RIS Operations, Compliance), responsible for coordinating resolution of issues as they relate to the suite of products. This role will also oversee a team of Client Relationship managers responsible for the management of legacy group annuity contracts. This position will significantly impact the organization by helping to identify process improvements and working with clients to ensure client needs are met.


Key Responsibilities:

  • Manage all in-force US Pensions products, developing solutions to address client needs as MetLife meets its pension obligations
  • Ensure business is conducted in a manner consistent with contractual terms and regulatory obligations
  • In support of business objectives, develop and implement strategies to manage the in-force block
  • Maintain and strengthen relationships with key clients
  • Key point of contact for RIS Operations, coordinating cross-functional teams to bring resolution to client issues
  • Oversee conversions for clients moving from participating to non-participating contracts; Includes coordination with other groups including Contracts, Legal, Pricing and Operations
  • Manage the lump sum escheatment model ensuring accuracy and documenting processes and changes, as needed.
  • Develop and maintain management reporting (i.e., financial, and operational metrics) to provide a view into activities and overall health of products
  • Identify and implement process improvements
  • Oversee a team responsible for the management of legacy group annuity contracts
  • Support ad hoc business requests for the overall US Pensions business


Essential Business Experience and Technical Skills:


  • Life Insurance license (or who can get it within a specific timeframe
  • Thorough understanding of annuity products and pension benefits
  • Understanding of financial reporting implications
  • Strong collaboration skills with the ability to lead individuals without the benefit of a reporting relationship
  • Strong project management skills
  • Proficient in Microsoft Word and Excel
  • Strong quantitative and financial skills
  • Ability to communicate clearly and concisely both orally and in written form
  • Attention to detail and accuracy
  • Proven risk identification and mitigation experience
  • Prior client management experience required


Business Category

RIS / US Pensions


Number of Openings



"At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers. "



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 127064


Nearest Major Market: New York City