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Director, Operational Risk Management

Date Posted: Sep 3, 2021

Location: New York, NY, US, 10166

Company: MetLife

Primary Job Location:  New York, NY

Alternate Job Location:  Whippany, NJ / Cary, NC


Role Value Proposition: 

MetLife’s Operational Risk Management (“ORM”) function within Global Risk Management is responsible for the design and implementation of company-wide policies, frameworks and tools enabling appropriate management of non-financial risks throughout the organization.  ORM partners closely with various stakeholders across the enterprise to implement strong processes and effective controls, as well as to foster and embed a strong risk culture.


The Corporate Functions ORM team supports the priorities of MetLife’s Corporate Functions by partnering with senior management to ensure that informed business decisions are made related to non-financial risk.  This role will provide critical support working with corporate function leaders, Regional Risk Management and Compliance in implementing and maintaining an effective non-financial risk framework in accordance with enterprise standards.


Key Responsibilities:  

  • Provide ORM coverage of corporate function partners, providing support as a strategic advisor
  • Ensure effective implementation of risk identification and assessment processes
  • Conduct deep dive assessments / gap analysis and document findings
  • Lead and participate in cross-functional strategic projects
  • Assist in resolving risk issues; advise on risk mitigation strategies and oversee remediation of material issues
  • Partner with control organizations to evaluate existing control frameworks for alignment
  • Collaborate with the business and control organizations to develop appropriate non-financial risk metrics


Essential Business Experience and Technical Skills:

  • Bachelor’s Degree
  • 7+ years of financial services experience; experience working in Risk / Compliance / Audit preferred
  • Proactive, intellectually curious, willing to challenge others and operate with a sense of urgency
  • Strong knowledge of risk management best practices and emerging industry developments
  • Demonstrated problem solving and analytical skills
  • Accomplished change management leader, able to operate effectively in a highly matrix environment
  • Prior experience managing complex large-scale global projects; strategic thinker with strong execution capabilities
  • Ability to manage shifting priorities to deliver results
  • Excellent verbal and written communication skills, including the ability to prepare and conduct presentations and communicate with senior and executive management
  • Must be a dedicated, self-motivated individual with an ability to work independently and in a team environment
  • Excellent interpersonal skills required to develop partnerships and relationships in a cross-functional environment
  • Proficient in Microsoft Word, Excel, and PowerPoint





Business Category

Global Risk Management


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.  Visit us at to learn more about our brand, history, and values. 


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to or call our Employee Relations Department at 1-877-843-3711.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Requisition #: 118055


Nearest Major Market: New York City