Director, Operational Readiness - Group Operating Platform

Position:  Director, Operational Readiness – Group Operating Platform

Job Location:  New York, NY (Hybrid) 

The Role:

Regional Market is a growth engine for MetLife and a key growth driver for its Group Benefits business. The Group Operating Platform is a key enabler of achieving this growth objective.

The incumbent will be responsible for all aspects of Operational Readiness associated with the launch and scaling of the Group Operating Platform in the U100 market and U1000 markets. This includes aspects such as existing processes, workflows, work instructions, launch sequencing, training readiness and resource planning. The incumbent will ultimately own and execute on a comprehensive and exhaustive operational readiness plan to help drive the success metrics of the Group Operating Platform.

The role will work directly with Business Owners, Solution Management and functional partners across Underwriting, Servicing, Claims and Cross Functional Service organizations to prepare the Group Operating Platform for launch and scaling in the U100 and U1000 markets.

Key Responsibilities:

• Design a comprehensive end to end operational readiness plan for the launch and scaling of the Group Operating Platform in the U100 market.
• Partner with functional leaders across Underwriting, Service and Claims organizations to identify requirements for operational readiness
• Lead the development of updated process maps, workflows, and instructions in preparation for the launch of the Group Operating Platform in the U100 market
• Own and execute on the operational readiness plan in pursuit of the U100 new business scaling goals for 2023 and beyond.
• Partner with the Service organization to conduct assessments of new processes, workflows, and enablement materials to identify opportunities to enhance and improve operational effectiveness and new features for the platform
• Partner with the business owners and solution management to conduct an assessment for U100 migration and design an operational readiness plan for the U100 migration
• Partner with the business owners and solution management in the development of U1000 scaling strategy and mobilization plan
• Develop a nationwide training and enablement strategy and plan for internal and external sales and service partners including GAs and Brokers
• Partner with Sales Enablement to design, develop and conduct training for internal sales and service teams and external sales and service partners
• Develop turnkey set of tools, processes and assets to activate and onboard new distribution partners onto the Group Operating Platform
• Present to senior and executive leadership on testing strategy, execution, progress and outcomes

Key Relationships:

• Reports to: VP, Group Operating Platform and Agile Product & Solution Mgmt
• Direct reports/team: 3 – 4
• Key Stakeholders: Sales, Regional Market Stakeholders

Candidate Qualifications:

Essential Business Experience and Technical Skills:

• 10 + years of experience in Insurance working with multiple functions
• Strong knowledge of Group Insurance service and operations (under 1000 market) highly preferrable
• Familiar and comfortable working in fast paced agile models
• Ability to develop strategic & trusted partnerships with internal & external partners
• Strong leadership skills and ability to motivate teams
• Excellent Project Management skills
• Strong interpersonal and negotiation skills
• Strong collaboration skills, ability to partner across the enterprise.
• Excellent written and oral presentation & communication skills
• Strong analytic skills and ability to think strategically with attention to detail
• Undergraduate degree required, MBA or other advanced degree preferred

Leadership Competencies:

Ability to seek and use data to develop analytical solutions – Strategic and Analytical thinking

Driven and motivated by our customers and the business to focus on the right outcomes – Deliver Results

Take ownership, influence at all levels, access all stakeholders equally (don’t ask for permission) – Seize Opportunity

Communicate factually. Navigate conversations to align on a set of data inputs that drive identification and prioritization of work and provide the clarity needed to accomplish it – Deliver what matters.

Maintain stability throughout the iterations and add appropriate feedback as needed – Enable Solutions

Able to make decisions on information that is available at that time. Be comfortable with progressive elaboration and discovery (Progress over perfection) – Manages Ambiguity

Able to identify, access and connect among key stakeholders and experts - Seek Diverse Perspectives

Salary Grade

13M

Contact Information

Bernadette Jones -bernadette.jones@metlife.com

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers. 

The role is eligible for incentive compensation under the MetLife Annual Variable Incentive Plan ("AVIP").  Your eligibility for and award of incentives are governed by the terms of the plan. MetLife offers a comprehensive benefits program that includes Medical, Dental, Life, Vision plus Retirement benefits and Paid Time Off.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.  Visit us at www.metlife.com to learn more about our brand, history, and values. 

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to accommodations@metlife.com or call our Employee Relations Department at 1-877-843-3711.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

The wage range for applicants for this position is 121K-161K. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.