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Lean Facilitator

Date Posted: Mar 2, 2019

Location: New York, NY, US, 10016

Company: MetLife

Job Location: United States : New York : New York  


Role Value Proposition: 

This role will lead MetLife Way (Lean) implementation “waves” within Legal Affairs as well as on-going support to areas which have completed the wave deployment and require occasional support and coaching.  The role will lead a global team within Legal Affairs with team members in key regions.

 The overall business objective is to employ Lean management systems / operating systems / mindsets and behavioral tools & techniques to engage and energize associates to instill a continuous focus on the end-to-end process from a customer and business partner perspective. The expected outcome is increased capacity of internal resources which will then be applied to higher value-added client activities, regulatory / business initiatives over time. The Solution Lead will also be responsible for coaching and developing internal resource capability for increased internal capacity for future Lean deployment and maturity initiatives.

The Solution Lead will leverage the Lean tools and methods to work both with the staff level associates as well as regional senior management.


Key Responsibilities

 MetLife Way Deployment Planning and Scoping:

  • Work with senior management in identification and prioritization of Lean based continuous improvement deployments
  • Establish deployment sponsorship support and align key stakeholders to objectives, approach, resources and timing
  • Structure deployment efforts in terms of scope, plan, resources, objectives, deliverables and timing

MetLife Way Deployment Delivery:

  • Mentor and provide technical support to multiple Lean continuous improvement waves
  • Participate in data gathering and synthesizing diagnostic findings
  • Assist in developing and sustaining a Lean continuous improvement culture understood and embraced by Legal Affairs associates

 Lean Expertise:

  • Provide lean thinking and guidance to deployment teams and help drive lean thinking into the designs
  • Facilitate working sessions ensuring adherence to lean principles and a spirit of innovation and experimentation
  • Establish measures and metrics that reflect customer value, value creation and waste


Essential Business Experience and Technical Skills:

  • Subject matter expertise on lean principles, tools & practices
  • Demonstrate the delivery of results using Lean methodology and tools and driving significant change
  • Strong written and oral communication skills
  • Strong influencing skills.  Strong relationship building and management skills



  • Lean Experience,  preferably in transactional services
  • 3-7 years of relevant experience
  • Demonstrated success in Lean deployment
  • Bachelor’s degree



  • Insurance or Legal Industry experience





Business Category

Legal Affairs Operations


Number of Openings





At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Nearest Major Market: Manhattan
Nearest Secondary Market: New York City