Bulk Check Manager - Administration - US Pensions

Job Location: United States : New York : New York

Alternate Job Location: Not Applicable : Not Applicable

Work Arrangement: Virtual

Role Value Proposition: 

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to individual and institutional customers. We’re united by our purpose to help our customers and each other create a confident future; we’re guided by empathy; and we’re inspired by each other to make a difference in the lives of our coworkers, customers, communities, and the world at large. At MetLife, it’s #AllTogetherPossible. Join us!  

This position will be a key member of the US Pensions team dedicated to the operations and oversight of MetLife’s bulk check group annuity contracts. The role will manage a team administrator who are responsible for bulk check monthly processing and client relationship management. This position will collaborate with RIS Operations and significantly impact the organization by helping to identify process improvements and striving for consistent data between MetLife and our clients, allowing for correct payments and records.

Key Responsibilities: 

• Coordinate monthly processing for clients who utilize Bulk Check payment arrangements.
• Management of the bulk check administration team including establishing department goals, providing the team with regular feedback, facilitating team training, coordinating employee development plans, business plans and performance reviews
• Ensure that MetLife’s bulk check arrangements are being administered in accordance with the contract and service agreement. 
• Provide leadership, mentoring and coaching to team members as appropriate.
• Ensure bulk check administrators are fully trained to perform their duties.
• Track bulk check operational metrics, compare actual results against goals and monitor effectiveness of financial controls.
• Communicate results to the team and upper management.
• Review processes and procedures to ensure accuracy of the monthly processing; identify trends and address any issues with the appropriate administrator. Develop and execute plans to correct any issues identified and monitor progress.
• Review and approve monthly wires to bulk check clients or third-party administrators. Address any issues as they arise.
• Coordinate and manage the work of the administration team for the annual bulk check reconciliation process and the work to resolve any findings.
• Review monthly processing for exceptions or anomalies and ensure administrator follow-up with the client or third-party administrator. Develop, execute, and manage the resolution to any issue identified. 
• Primary accountability for management controls relating to bulk check administration including segregation of duties, policies and procedures, training, supervision, and review.
• Partner with RIS Business Solutions and RIS Operations to ensure timely resolution of any issues relating to MetLife Systems of Record
• Develop and ensure the bulk check administration team uses standard, repeatable business processes.
• Translate RIS and US Pensions vision and objectives and assist with developing the department vision, strategy, service levels, and business objectives. Communicate vision and strategy to the bulk check administration team.
• Propose, evaluate, and implement process improvements to increase efficiency and effectiveness and reduce risk of error.
• Partner with RIS Operations and other areas to build strong working relations and improve workflow and organizational efficiency.
• Ensure all internal and external audits have been fully coordinated and thoroughly addressed within their specified timeframes.

Essential Business Experience and Technical Skills:

Required:

• 4-10 years related experience.
• Understanding of annuity products and pension benefits preferred
• Strong business acumen
• Strong relationship management skills
• Attention to detail and accuracy.
• Experience managing organizational change, providing leadership and delegating.
• Project management skills including leading projects and working effectively with others.
• Strong communication skills including presentations.

 Preferred:

• 4-year college degree preferred or equivalent experience
• Prior client management experience preferred.

Assignment Category

Full Time

Business Category

US Business

Number of Openings

 1

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

The wage range for applicants for this position is $87,000 to $134,700.. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.