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AVP Contracts Development

Date Posted: Aug 13, 2019

Location: New York, NY, US, 00000

Company: MetLife

Job Location: 200 Park Avenue, New York, NY




Retirement & Income Solutions, in MetLife’s U.S. Business division, delivers retirement and benefit funding solutions in specialized markets.  Retirement & Income Solutions is a leading provider of stable value products, structured settlements, annuities for employer plans, and life insurance funding products.  The Retirement & Income Solutions Contracts organization works closely with legal, product, and sales teams, as well as Government Relations to develop and file contracts for existing product sales as well as the contracts required for new product introductions. The team is also engaged in a number of efforts to collaborate with the enterprise Digital and Innovation offices to identify opportunities to improve the way we work.


The Role:


You will be responsible for leading the team responsible for developing and filing with state insurance regulators all contractual documents for RIS’s products, which include defined benefit pension de-risking; annuity and investment products for defined contribution plans; corporate- and bank-owned life insurance; funding for post-retirement benefits; and structured settlements.  As part of the broader RIS Customer Solutions and Strategic Operations leadership team, you will also be responsible for collaborating across the business to identify ways to better serve our customers (internal and external) and executing on key strategic initiatives for the team.


Key Responsibilities:

The principle responsibilities of this position include:


  • Manage a team that develops the contractual forms (contracts and certificates) and Separate Account Memos of Operation for all products in RIS, for existing and new products, for all our legal entities. 
  • Establish annual team goals and priorities, monitor performance and ensure progress.
  • Build a sustainable talent model with opportunities for career development for the entire team including within the Contracts team, more broadly within RIS and within MetLife as a whole.
  • Develop talent to ensure a leadership pipeline on the team.
  • Oversee team to ensure contractual development and filings are accurate and timely for each of the lines of business within RIS.
  • Approve regulatory filings with state insurance regulators and work with Government Relations to create strategies to manage the filings.
  • Partner with business heads within RIS to ensure effective prioritization and coordination between teams
  • Develop, implement and maintain best in class governance and business hygiene practices.
  • Drive collaboration across team – and with other similar teams throughout the enterprise – to ensure leveraging of best practices / learnings.
  • Monitor team workflow and produce metrics to report out to leadership on status of work.
  • Drive team focus on providing strategic partnership / advice to business partners within RIS to ensure high quality contract development / filings.
  • Drive continuous improvement to improve efficiency / effectiveness / connectedness of team.
  • Proactively identify potential issues / risks and develop mitigation strategies. Identify and implement process improvement.
  • Instill risk mindset throughout team.
  • Consider and communicate proactively regarding “downstream” impacts of product features / design on Administration, Technology, Operations, Call Center, Finance and other key partners to ensure effective execution.
  • Drive key strategic projects for the team, including work in developing and executing on steps towards “future vision of contracts”, in collaboration with the Digital and Innovation enterprise offices and third parties.
  • Collaborate with internal business partners including legal, sales, finance, actuarial, marketing, and product as necessary to accomplish objectives.
  • Build relationships with Key partners.


Key Relationships:

  • Reports to: VP RIS, Customer Solutions & Strategic Operations
  • Direct reports/team: Four direct reports, total team of twenty
  • Key Stakeholders: Legal, Pricing, Product, Sales teams, and Government Relations


Candidate Qualifications:


  Essential Business Experience and Technical Skills:

  • Change agent; not satisfied with the status quo.
  • Able to identify and understand the impact of decisions on other stakeholders.
  • Proactively seeks opportunities for both incremental and substantial improvements every day.
  • Strong interest in identifying opportunities for digital/automated business solutions, integrating technology, and process improvements.
  • Motivational leader.
  • Attention to detail, organizational skills and the ability to multitask.
  • Strong project manager with ability to drive effective prioritization and timeline management.
  • Experience in building consensus and driving effective, fact driven, decision making.
  • Partners well with others.
  • Proficient in MS Word, PowerPoint and Excel.
  • Outcome-focused, self-motivated, flexible, enthusiastic, and a team player.
  • Excellent oral and written communication skills, including ability to communicate clearly and concisely.
  • Executive presence and ability to lead effective meetings.
  • Ability to interact and work collaboratively and constructively with people at various levels within RIS and with regulators at state departments of insurance.
  • Highly focused on timeliness and meeting deadlines.
  • BS/BA degree

   Leadership Competencies:

  • Thinks StrategicallySets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs
  • Creates Partnerships – Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives
  • Motivates People – Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance.
  • Drives Results – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards
  • Grows Talent – Inclusively and pro-actively develops talent, empowers individuals and manages diverse teams to drive engagement and performance.





MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with more than $587.7 billion in combined managed assets as of September 31, 2018. We are ranked #43 on the Fortune 500 list for 2018. In 2018, we were named to the Dow Jones Sustainability Index (DJSI) for the third year in a row. DJSI is a global index to track the leading sustainability-driven companies.


Our goal in everything we do is to offer customers truly differentiated value propositions that allow us to establish clear competitive advantages. We pride ourselves on being a trusted partner to our customers as they navigate life’s twists and turns. Visit us at to learn more about our brand, history, and values.


MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.