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AVP Communications, Group Benefits

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Date Posted: Feb 7, 2023

Location(s): New York, NY, US, 10166

Company: MetLife

PositionAssistant Vice President, Communications - Group Benefits


Job Location:  New York, NY



We’re one of the largest financial institutions in the world with operations in approximately 40 markets. We’re a purpose-driven company that helps our individual and institutional customers build a more confident future. We’re constantly adapting to deliver value for our stakeholders. What we need: an all-purpose communications pro with the passion to tackle multiple challenges, the ability to connect communication plan to business strategies and the skill to see around corners and anticipate future needs.


The Role:

The AVP Group Benefits will be part of the U.S. Business Communications team and serve as the communications partner for MetLife’s flagship Group Benefits business, which offers employee benefit solutions to companies across the country. This business is in the midst of a broad transformation and communications will be critical to clarifying, repeating and driving understanding of the change agenda. Your priorities will be to translate business strategies into actionable communications plans, proactively identify opportunities for communications to contribute to business goals and use communications to effectively engage employees and share our story with external stakeholders.


If you are comfortable providing strategic counsel to senior executives, developing plans and executing against them; if you approach your role collaboratively and see benefit in the exchange of ideas; if you are excited by finding new ways to drive thought leadership, media relevance and employee engagement all in service of business goals; if you are motivated by working as part of a stellar team, then this role may be for you.


Key Responsibilities:

  • Bring a strategic mindset and understanding of how to assess risks and opportunities and formulate communications plans that serve the company’s interest.
  • Collaborate with and serve as communications advisor to senior leaders within the Group Benefits business.
  • Create value for the company by crafting the right messages for the right audiences to achieve the right outcomes and coordinating delivery through multiple channels and individuals.
  • Understand business objectives at a level of detail necessary to develop multi-stakeholder communication strategies and identify new ways communications can contribute to solving business challenges.
  • Use communications effectively to drive culture change.
  • Partner with the head of U.S. Business Communications on storytelling and managing proactive and reactive media relations.
  • Cut through the noise to identify critical messages for employees and differentiating story ideas for the media.
  • Work with marketing and other functions to deliver integrated solutions that help thought leadership and other relevant content reach the target audience and inspire desired reactions.
  • Establish strong relationships across the company that enable you to have a deep understanding of how employees are feeling and build advocates and support for the comms solutions you recommend.
  • Assess effectiveness of communications impact to drive continuous improvement and alignment with business objectives.
  • Prioritize initiatives to drive greatest stakeholder impact.
  • Bring strong executive presence and confidence to all interactions.
  • Lead a team and help them develop their careers.


Key Relationships:

  • Reports to:  Vice President Communications, U.S. Business
  • Direct reports/team: Two direct reports
  • Key Stakeholders: Head of Group Benefits and Group Benefits senior leadership team


Essential Business Experience and Technical Skills:

  • 12+ years in communications
  • Experience developing and executing communications plans
  • Proven track record of successful media relations and employee engagement activations
  • Experience working with senior business leaders and partnering with marketing and other third parties
  • Sound judgment as a communications professional
  • High proficiency in written and verbal communication
  • High energy and strong work ethic
  • Bachelor’s degree in communication, public relations, journalism, or related field


      MetLife Success Principles

  • Experiment with Confidence – Courageously learn and test new ideas without fear of failure
  • Act with Urgency – Demonstrate speed to action with agility and determination
  • Seek Diverse Perspectives – Source ideas and feedback to expand thinking and make informed decisions
  • Seize Opportunity – Drive responsible growth and identify areas for continuous improvement
  • Champion Inclusion – Foster an environment where everyone is valued, heard, and can speak up
  • Create Alignment – Partner with others across the organization with candor and transparency
  • Take Responsibility – Be accountable and act in pursuit of the right outcomes
  • Enable Solutions – Anticipate and address obstacles while managing risk
  • Deliver What Matters – Execute meaningful priorities and follow through on commitments




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $669 billion of total assets under management as of December 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”    


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


The wage range for applicants for this position is $151,000 to $201,300. This role is also eligible for annual short-term incentive compensation and stock based long-term incentives. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to or call our Employee Relations Department at 1-877-843-3711.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Nearest Major Market: New York City