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Product Manager, Upwise, mobile app

Date Posted: Oct 16, 2021

Location: New York, NY, US, 10166

Company: MetLife

Job Location:     New York, NY



For over 150 years, MetLife has helped generations of customers around the world protect their property, finances, family, and future.  But for us, it's never been enough just to sell somebody an insurance policy.  We have always looked for ways to help people live better, healthier lives.  Today, as people's needs are changing faster than ever, we are working harder than ever to transform our business to meet those needs. 


One of our competitive advantages is the relationships we have with our institutional customers, based on the expertise we’ve developed over many years identifying and meeting their needs.  Our opportunity is to build on our heritage by extending that trust and long-term commitment to individual workers, creating lifelong relationships and delivering on our promise to help build a more confident future together.


This “Next Horizon” of MetLife’s enterprise strategy is rooted in customer intimacy, informed by data analytics, and enabled by digital capabilities.  Financial Wellness and Engagement (FW&E) is a new division created within the U.S. Business to bring this vision to life.  Our focus is on deepening our relationships with our customers, both through existing MetLife products and services in our Group Benefits, Retirement & Income Solutions, and Property & Casualty business lines as well as through new, innovative solutions based on emergent workforce needs. 


Key to the Next Horizon strategy is building lifelong relationships with MetLife’s end customers through deep engagement.  FW&E aims to accomplish this by providing highly valuable experiences, delivered through a first of its kind, financial wellness solution, to its customers through a modern digital platform and ecosystem.  The solution will provide Employers with an opportunity to solve the engagement gap across their existing benefit offerings while providing their employees with the tools necessary to make progress in their financial lives. 


The Role:

We are seeking a Product Manager to lead an agile team tasked with developing and managing key components of Upwise, MetLife’s new financial wellness mobile app.  The candidate must be passionate about our purpose, a proven change agent with the ability to build alignment across multiple stakeholder groups, and the proven ability to execute.   The product launched August 2021 and will iterate using an agile approach.  It will be the Product Manager’s responsibility to lead one of Upwise’s squads, working side by side with design and engineering to define and translate the customer need and MetLife’s business objective into a fully developed solution.  The Product Manager is responsible for the day-to-day tasks needed to ship the product, and will coordinate closely with the other Upwise product managers.


This role will report to the VP, Head of Digital Product, Financial Wellness & Engagement, and will provide matrixed leadership across a multidisciplinary team tasked with developing, launching and operating the financial wellness digital platform and ecosystem.  The Product Manager will be responsible for execution, ensuring that key stakeholders are informed of progress.  The candidate will be a problem solver, with the ability to look end to end across their Upwise domain providing the strategic direction to shape MetLife’s presence in this new and evolving category.  The role will require experience with mobile software development and close coordination with engineering teams.  The successful candidate will be focused on execution and bringing new features and functionality to market. 


Key Responsibilities:

Business and Operational

  • Lead the cross functional internal agile team and external partners when needed, working closely with on and offshore developers
  • Overall coordination of squad activities: leading sprint planning, sprint reviews, standups, and backlog grooming
  • Maintain the product backlog, and prioritization decisions, define epics and create user stories
  • Key collaborator with design, engineering and coordination of user testing, keeping the user at the center   
  • Translate the strategic roadmap into an actionable solution, familiar with creating product requirements documents  
  • Focus on execution, identify and mitigate risks, and escalation path
  • Relationship owner and coordinator of integrations with strategic partners which provide functionality
  • Develop and manage the business case for key platform components (e.g. user journeys) seeking opportunities to expand revenue drivers
  • Collaborate with FW&E leadership and stakeholders on critical solution decisions


People and Culture

  • Provide thought leadership to the internal team and drive focus on the product
  • Passion for financial wellness, an internal and external champion for the product  
  • Promote a culture of experimentation, and proponent for agile ways of working 
  • Mentor junior team members and motivate the broader team to acquire new skill-sets 
  • Effectively align resources to achieve key business priorities
  • Strong catalyst for change, ability to reimagine the way customers interact with MetLife



Candidate Qualifications:

  • 7+ years of product management, mobile software product experience strongly preferred
  • Proven ability to lead matrixed and cross functional teams
  • Successful track record in defining the strategic intent, and strong problem solving skills
  • Demonstrated ability to work with senior stakeholders across business lines to identify, analyze and plan actionable initiatives and lead cross-functional teams
  • Fact based decision maker, and high level of comfort forging a path in complex and ambiguous situations
  • Knowledge of the markets, competitors, industry trends, products and distribution methods, specifically the evolving financial wellness space 
  • Strong communicator, both internally and externally, and to manage stakeholders through clear written and verbal communications
  • Familiar with tools such as Jira, Confluence, Figma and Miro
  • MBA or equivalent degree highly preferred


Leadership Competencies:

  • Thinks Strategically – Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.
  • Motivates People – Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance.
  • Creates Partnerships – Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.
  • Seizes Opportunity – Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.
  • Grows Talent – Inclusively and pro-actively develops talent, empowers individuals and manages diverse teams to drive engagement and performance.
  • Models our Values – Creates a culture that promotes the company’s values and standards through role modeling, accountability and ownership of decisions.
  • Focuses on Customers – Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.
  • Drives Results – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.

Key Relationships:

  • Reports to: VP, Head of Digital Product, FW&E
  • Direct reports/team: N/A
  • Key Stakeholders: SVP, FW&E, U.S. Business President, and business line heads (Group Benefits, Retirement & Income Solutions), Global Technology & Operations, Marketing, Finance, other relevant functional leaders


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MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 119447


Nearest Major Market: New York City