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AVP, Portfolio Leader

Date Posted: Oct 8, 2018

Location: New York, NY, US, 10036

Company: MetLife

Department: The Chief Administrative Office (CAO) is an organization in MetLife’s Global Technology & Operations (GTO) that consolidates key corporate functions including strategy, governance, employee engagement, new site development and operations to effectively support GTO’s eight operating groups with presence in over 43 countries.  In addition, the organization manages the strategic agenda to support the Head of GTO in all matters pertaining to MetLife’s Board of Directors, Office of the CEO and the Executive Group. 


The Role: The Assistant Vice President – Portfolio Leader oversees a portfolio of complex, enterprise wide transformational programs aligned to MetLife’s strategy for operational excellence. The leader must have an entrepreneurial spirit, be able to gain stakeholder trust, influence others and challenge the status quo. Serving as a trusted business partner who helps senior leadership maximize enterprise benefit, this role leads program managers to ensure timely and on-budget execution in concert with full value realization.


Key Responsibilities:

  • Lead the intake process with the executive sponsors and business leaders to define the scope of programs and to translate into defined business objectives and program goals.
  • Lead program managers to ensure their programs achieve full value realization, maximizing enterprise benefits and creating clear accountability for results.
  • Build, develop and manage program leadership teams with requisite skills and experience to successfully execute – talent acquisition, career development, and performance management.
  • Create and maintain a team environment that is built on trust and collaboration and that facilitates open communication and transparency.
  • Ensure that team goals focus on the customer – providing a seamless customer experience that puts listening to the customer's perspective at the center.
  • Partner with executive and senior management to ensure clear success metrics are developed, communicated, and drive program implementation.
  • Drive accountability and transparency through effective governance with a disciplined focus on data-driven decision making, infusing fact-based decisions into core management capabilities.
  • Cultivate an environment where intellectual curiosity, collegial challenge and candor result in an inspired team always seeking improved approaches to program management.
  • Continually strive for process excellence, developing effective and efficient processes while finding the appropriate balance between cost, quality and risk to ultimately drive better earnings.
  • Continually drive both incremental and transformative change to deliver substantial performance enhancements and actively seek opportunities to share best practices across the enterprise program management community.


Key Relationships:

  • Reports to: VP, Enterprise Program Management
  • Direct reports/team: 5-8 program/project leaders and matrixed responsibility for 45-100 additional project staff.
  • Key Stakeholders: EVP and SVP stakeholders across MetLife


Candidate Qualifications:

Essential Business Experience and Technical Skills:

  • 10-15+ years of business leadership experience, preferably with a mix of financial services industry and vendor experience.
  • Thorough knowledge of program and project management concepts, continues to learn new and updated practices and able to apply them to various situations.
  • Demonstrable experience working with executive level management.
  • Experience working in and leading large matrix managed initiatives.
  • Strong people leadership skills:  excel at leading and directing activities of distributed, global teams and able to direct, motivate and develop program staff in an evolving environment.
  • Must demonstrate specific experience planning and managing a project portfolio of greater than $50M in annual spend.
  • Contribute to a culture of innovation, collaboration, and partnership with a willingness to proactively coach, facilitate, share knowledge, and be the role model and advocate for a changing organization.
  • Strong interpersonal, conflict resolution and negotiation skills.
  • Excellent written and oral communication skills.
  • Strong information technology skills and a high level of proficiency with common business software.
  • Ability to manage multiple priorities.
  • Bachelor’s degree and related field experience required; advanced degree preferred.
  • Demonstrated program governance and management capabilities.
  • Able to travel up to 25%.


Leadership Competencies:

  • Motivates People – Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance.
  • Creates Partnerships – Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.
  • Seizes Opportunity – Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.
  • Focuses on Customers – Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.
  • Drives Results – Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with more than $500 billion in managed assets as of December 31, 2016. We are ranked #42 on the Fortune 500 list for 2017. In 2017, we were named to the Dow Jones Sustainability Index (DJSI) for the second year in a row. DJSI is a global index to track the leading sustainability-driven companies.


Our goal in everything we do is to offer customers truly differentiated value propositions that allow us to establish clear competitive advantages. We pride ourselves on being a trusted partner to our customers as they navigate life’s twists and turns. Visit us at to learn more about our brand, history, and values.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 104309 

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City