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Senior Long Term Disability Claims Specialist

Date Posted: Nov 10, 2020

Location: Marlborough, MA, US, 1752 Remote, US, 0

Company: MetLife

Job Location:     Virtual   Alternate Job Location:  Marlborough, MA

 

Thank you for your interest in applying for a position at MetLife! Please note that after submitting your application, you will receive an email with a link to complete a short online assessment so that we can get to know you better. Once your assessment is complete, and your application has been reviewed, a representative from MetLife will be in touch regarding next steps!

 

Role Value Proposition: 

Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you will be responsible for providing exemplary customer service by processing group long term disability income insurance claims in a timely and accurate fashion.
 

Key Responsibilities: 

  • Conducts a fair, thorough, independent, holistic review, and articulates and documents the rationale for the appeal decision.
  • Identifies additional aspects of claims and gathers additional facts and data.
  • Responds to all inquiries in a timely manner with clear and concise responses.
  • Manages an assigned caseload of the most complex claims.
  • Develops and maintains strong working relationships with internal and external customers.
     

Essential Business Experience and Technical Skills:

Required:

  • High School Diploma; 2+ years of LTD/IDI claims experience
  • Knowledge of data collection, analysis and reporting techniques
  • Strong knowledge of STD, LTD, group disability, workers compensation, ERISA, social security, and state laws.
  • Strong customer focus and management. Basic knowledge of multiple systems and technology resources.
     

Preferred:

  • May require specialized knowledge acquired through formal claim training
  • Bachelor’s Degree

 

 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers

 

 

 

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are one of the largest institutional investors in the U.S. with $600 billion of total assets under management as of December 31, 2019. We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

 

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

 

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

 

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

 

MetLife maintains a drug-free workplace.

 

Requisition #: 115418