Licensing Specialist I

Job Location:  Remote

Work Arrangement: Virtual 

 
Role Value Proposition 

The Licensing Specialist 1 works at the direction of a director to deliver quality service to management and associates by responding to their inquiries in an accurate, timely fashion. The Licensing Specialist 1 ensures all inquiries and transactions are handled in an efficient, effective, and high-quality manner.

 
Key Responsibilities  

• Provide expert Licensing Services to MetLife and its subsidiary companies and broker dealers
• Handle calls and or written requests received from customers regarding Licensing policies and procedures by accessing various systems to obtain needed information
• Receiving and responding to correspondence as needed
• Accurately documenting all customer interactions so we can follow the processing trail
• Being aware of transactional and/or call volumes and trends to assist the team in developing recommendations for process improvements
• Interpret and be able to explain Licensing rules, regulations, and procedures
• Develop and maintain a positive working relationship with all organizations across the enterprise that interact with the Licensing area
• Ability to interpret and apply all state and company guidelines as they relate to Licensing
• Be able to consider the various states regulations
• Understand the License and Appointment process with each state.

 
Essential Business Experience and Technical Skills 

• Strong customer service orientation and experience
• Strong analytical and reasoning ability to interpret various external regulations
• Excellent written and verbal communication skills
• Confidentiality and tact in dealing with sensitive employee information.
• Sense of urgency
• Follow up and problem-solving skills
• Flexibility
• Attention to detail
• Demonstrated knowledge of personal computers and proficiency in desktop application software MS Excel and Work

Business Category 

Licensing

 
Number of Openings 

1

 At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers. 

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

The wage range for applicants for this position is  $41,600 to $46,900 for office location. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.