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Lead HRIS Consultant - Virtual

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Date Posted: Feb 4, 2023

Location(s): Remote, US, 0

Company: MetLife

Job Location: Fully remote

Alternate Job Location: Not Applicable : Not Applicable

Work Arrangement: Virtual


Role Value Proposition:

As a part of the Human Resources Digital Strategy and Technology Operations team, this position will oversee process and content design, development, and optimization teams in support of Core HR and Talent. They will develop and grow partnerships within Human Resources that enhance awareness and adoption of Governance, Release Management, Content Design, and Global support processes, with a focus on simplicity, agility, and continuous improvement. They will also create key partnerships with multiple teams across MetLife including the broader HR Digital Strategy team, Human Resources business partners, People Experience, Global Operations Support Center, and Global Technology partners. This position reports to the Director of HR Cloud Architecture and Operations.


Key Responsibilities:

  • Oversee the ongoing relations with our Global Operations Support Center, whose teams manage our governance, release management, content management and production operations processes.
  • Manages process design, development, and improvement in support of Core HR and Talent initiatives.
  • Collaborate with various business partners including IT and implementation consultants, to drive technology solutions with a focus on continuous improvement.
  • Leads complex, large-sized projects to implement modifications ad re-engineer processes for Core HR and Talent technology solutions.
  • Practice and advocate agile methodology to accommodate business needs and varying timelines.
  • Manages relationships with vendors and implementation consultants, as needed.
  • Oversees the creation and maintenance of system documentation.

Essential Business Experience and Technical Skills: 

  • Experience in managing support processes for Core HCM and Talent systems.
  • Experience in process development, review, and redesign
  • Experience managing complex, large-sized projects and adhering to timelines and established budgets
  • Excellent interpersonal, collaboration, and problem-solving skills
  • Strong communication skills with the ability to drive conversations and decisions with key stakeholders
  • Experience providing technology solutions in a SaaS Cloud environment with proven ability to understand and manage end-to-end impacts
  • Proven continuous improvement results
  • Understanding of strategic initiatives and putting them into practice
  • Motivated, focused, and innovative
  • Ability to participate in high-performing virtual teams in a global environment


  • Prior experience managing support for Core HCM and Talent SaaS Cloud technology, preferably Oracle Cloud.
  • Proficient in Microsoft 365 Solutions (Teams, Visio, Project, Word, PowerPoint, Excel)
  • Strong communication skills
  • Strong project management skills


  • Experience leading HR Production Support teams and processes
  • Bachelor's degree or equivalent work experience




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.






MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


The wage range for applicants for this position is $85,700 - 131,400.  This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.