Share this Job

Notary / Digital Estate Planner

Date Posted: Oct 16, 2021

Location: Las Vegas, NV, US, 89118

Company: MetLife

Who We Are

MetLife Legal Plans is the country's largest provider of legal voluntary benefits, serving three million people at more than 2,000 organizations, including over 200 Fortune 500® companies. We have more than 40 years of experience in employee legal services and are committed to providing excellent care to our plan members, sponsors and network attorneys.


What You'll Do/Need

The Digital Estate Planning and Notary Success Agent will answer inbound calls, emails, and live chats from customers in order to provide and process information in response to inquiries, concerns, and requests about products & services.  You will perform online notarizations in accordance with policy and regulations.



  • Handle inbound phone calls, live chats, and emails from current and potential members to provide information regarding using the plan, plan coverage, eligibility, and completing digital estate planning documents
  • Perform online notarizations including confirming identity of client and witnesses
  • Relay complex scripted information by phone and video chat
  • Assist with on-the-job mentoring of new agents as needed
  • Conduct outbound calls to follow up on inquiry resolution as needed
  • Other duties as assigned


Minimum Qualifications

  • Positive attitude with ability to interact effectively with other associates at all levels of the organization and with all customers
  • Ability to think critically, problem solve and manage task execution
  • Aptitude to learn and effectively navigate relevant computer systems and programs
  • Qualify for and obtain a Nevada Electronic Notary Public Certification
  • Ability to express empathy, patience and trouble-shoot problems in a positive manner
  • Strong verbal and written communication, client service, and time management skills
  • History of client support experience in a business professional environment
  • Flexibility to adjust to day to day changes in workload


What’ll Make You Special

  • Hold an active Nevada Notary Commission and have previous notary experience
  • Administrative or legal office experience
  • Actively applies feedback and strives to improve performance to meet or exceed departmental and individual goals
  • The ability to fluently read, write and speak Spanish
  • Bachelor’s degree from an accredited university


Characteristics of our Digital Estate Planning and Notary Success Agent

  • Communication Proficiency
  • Customer/Client Focus
  • Positive and friendly demeanor
  • Patience
  • Adaptability
  • Problem Solving/Analysis
  • Compliance with process, procedures and guidelines for all job responsibilities


Physical Demands and Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.


Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday and range from 6:00 a.m. to 6:00 p.m. PST. Occasional evening and weekend work may be required as job duties demand.



"At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 120098


Nearest Major Market: Las Vegas