Senior Investigator, Asia

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Date Posted: Dec 8, 2023

Location(s): Kuala Lumpur, MY

Company: MetLife


Compliance Risk Management (CRM) delivers a compliance risk framework that enables the businesses and functions to comply with applicable internal and external rules and regulations and maintain risk levels within MetLife’s risk appetite. CRM provides constructive challenge to the businesses and functions, partnering closely with them to implement strong processes and effective controls, as well as to foster and embed a culture of compliance. CRM is part of Global Risk Management (GRM).


The Global Investigations Unit (GIU) is an investigative function that conducts internal investigations, handles internal allegations and suspicions related to fraud and unethical behavior, develops the enterprise-wide framework for concern handling, and partners with internal groups to drive root cause discovery and remediation. A critical mission of the GIU is to ensure that allegations and suspicions of internal fraud are promptly and discreetly investigated.


The Role:

The Senior Investigator’s primary responsibility is to conduct investigations into allegations of or suspected employee / agent misbehavior, including potential fraud, regulatory / legal infractions, and other serious misconduct occurring in or affecting the Asia region. The Senior Investigator will also serve as the GIU’s representative in the region, working closely and collaboratively with CRM and other regional colleagues to implement and execute the enterprise-wide framework for concern handling.


Key Responsibilities:

  • Conduct all aspects of moderate to high profile investigations that will include interpreting allegations, collecting relevant data in support of fact finding and analysis, drawing sound conclusions based on thorough assessments and development of facts, and summarizing concerns into an accurate and easy to understand case summary and report. 

  • Communicate investigation results to line management and other business partners throughout the investigative process.

  • Escalate business issues identified during investigations, partnering with other business units, Global Risk Management, Legal Affairs, and Internal Audit, as necessary.  

  • Develop presence within Asia including building relationships to be able to act as a reliable and trusted resource for employees to escalate concerns.

  • Develop documents to support external prosecutions or recovery proceedings, where appropriate.

  • Periodically design and lead complex proactive investigations, for example of transactions, financial activities or expenses.


Essential Business Experience and Technical Skills:

Expertise and experience

  • Experience in the areas of conducting investigations, proactive fraud detection, risk management, testing and monitoring, and management reporting. Investigation experience within the insurance and financial services industry.

  • Eight or more years’ experience in a control function, and possessing a governance, risk, and control mindset with strong ethical standards.

  • One of the following: bachelor’s degree in criminal justice or other related field, five years professional investigation experience with law enforcement agency, or seven years of professional investigation experience involving economic or insurance related matters.

  • Expert knowledge of the Company’s operations, products, and services in multiple distribution channels.    

  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

  • Strong leadership skills with the ability to establish credibility, create partnerships, and build relationships at all levels. 

  • Excellent verbal and written communication skills, including the ability to deliver effective presentations to all audiences.

  • Has the following qualification:  Certified Fraud Examiner (CFE) from the Association of Certified Fraud Examiners (preferred).

  • Bachelor’s degree required; Bachelor’s degree in legal studies preferred.

  • Cultural fluency and ability to work effectively with a diverse, global population.

  • Fluent in English; business level fluency in Chinese preferred.

  • Intermediate to advanced proficiency in Microsoft Excel, PowerPoint, and Word



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

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Requisition #: 134633 

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