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Senior Financial Systems Support Analyst

Date Posted: Apr 3, 2021

Location: Kuala Lumpur, MY

Company: MetLife

Job Title: Senior Financial Analyst - Finance     

LOB/Department: Finance/Global Finance Support       

Location: Malaysia

Reports to: Manager – Global Finance Support




Role Value Proposition


This position provides second-level support for MetLife Finance systems and users globally. The position will be the subject matter expert for Finance processes, “record to report” and “plan to project” and will be actively involved in their day to day execution, working closely with business partners to ensure finance objectives and deadlines are met. This position will also play a key role in the implementation of enhancements and initiatives in an effort to continually improve the efficiency of process and controls within the systems supported.





Key Responsibilities


  • Provides senior subject matter expertise for MetLife’s Finance systems (PeopleSoft, Hyperion Suite, Essbase) in support of Finance users and processes (“record to report” and “plan to project”).
  • Responsible for day to day management of complex financial processes (“record to report” and “plan to project”) and associated tasks in coordination with the business and deliverable calendars.
  • Acts as a point of escalation for complex issues and problems and conducts or coordinates research and/or resolution.
  • Coordinates problem management including root cause analysis and formulation of action plans to prevent reoccurring problems.
  • Develops business requirements, approves specifications, documents procedures & processes, tests transactions, and assists in implementation as team leader/project manager or as a subject matter expert on cross functional IT/business teams developing financial systems or financial accounting transactions and controls within administrative systems.
  • Acts with very little direction. Communicates unresolved problems to management.
  • Interacts with internal and external customers.
  • May provide training and guide the activities of entry-level staff members.
  • Provides data and reporting of KPI’s and trends to Management, Business Partners, IT Partners and others on an ad-hoc, weekly, monthly basis as needed. Drives ticket analysis and develop strategies for improvement.
  • Partners with peers both in region and globally to ensure seamless service and escalation, uniformity of processes, and continued encouragement of process improvement and LEAN initiatives.





Essential Business Experience and Technical Skills


Required Experience


  • Minimum of 5-8 year’s total experience providing user/systems support, preferably in the Finance industry. Strong demonstrated analytical, interpersonal, communications, prioritization, time and project management skills.
  • BA/BS degree, preferably in Computer Science/Information Systems, Finance, Accounting, OR equivalent experience.
  • Thorough knowledge of MetLife’s Finance functions, processes and systems (PeopleSoft, Hyperion Suite, Essbase).
  • Strong proficiency with computer systems, PC’s and financial software applications (i.e. spreadsheets, financial modeling software). Strong knowledge of accounting concepts, principles and practices.
  • Ability to present and communicate concisely and clearly with conclusions and recommendations in a manner that both financial & non-financial audiences can understand.




Preferred Experience:


  • Experience with the ITIL Framework and processes, LEAN principles and ability to identify, design, and implement process improvements.
  • Strong MS Word, Excel, Visio, PowerPoint capabilities.
  • Background in the creation and analysis of metrics, KPIs and service levels.
  • Adaptable to various work situations; ability to work well with others across all levels of management and geographies.
  • Strong presentation skills.
  • Completion of, or working towards CPA or MBA highly desired.






Leadership Competencies required:



  • Creates Partnerships - Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives. 
  • Seizes Opportunity - Seeks new opportunities and ways to create balanced business growth while improving operational capabilities. 
  • Focuses on Customers - Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage. 
  • Drives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards. 







MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $651 billion of total assets under management as of September 30, 2020. We are ranked #48 on the Fortune 500 list for 2020. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Requisition #: 116368