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Senior Business System Analyst

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Date Posted: May 24, 2022

Location(s): Kuala Lumpur, MY

Company: MetLife

All Together Possible - We're united by purpose, guided by empathy and inspired by our unique backgrounds and perspectives to make a difference in the lives of our customers, communities and the world at large.


MetLife in Asia has adopted a nimble approach to each market across the region and has successfully established a diversified geographical footprint in Asia that spans across nine markets Australia, Bangladesh, China, Japan, Korea, India, Malaysia, Nepal and Vietnam. Our regional office is based in Hong Kong.


Role Value Proposition:

The Senior Business System Analyst provides strategic business analysis services to business partners. The focus of this position is to work closely with the business units to gain in-depth understanding of customer's business strategy, processes, services, roadmap, and the context in which the business operates. This role will be key to understanding the documenting capabilities needed to address business challenges.


The Senior Business Analyst is responsible for reviewing assigned business processes from end-to-end to identify and address operational, financial, and technological risks. Identify opportunities to improve efficiency. Responsibilities will include a full range of activities from leading small to mid-size projects to assisting other project managers on larger more complex projects related to operational business functions that affect team members and providers at the market level.


Key Responsibilities:

  • Support and align efforts to meet customer and business needs
  • Elicit and clearly document business and systems requirements
  • Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities
  • Provides recommendations on new or enhanced systems, software, upgrades, and modifications.
  • Evaluates and balances the requirements/needs of multiple departments/divisions in identifying the technical solution that will best meet the identified needs
  • Stay current with customer needs and strategies; utilizing formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, updates) to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences (for example, senior management, Customers, technical staff)
  • Coordinates and conducts user training sessions; develops and updates user documentation, written instructions, training guides, manuals and materials for users and applications support staff; meets with users to provide information regarding system changes and enhancements and to address any questions or issues
  • Provide project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
  • Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process
  • Assess business process and system inefficiencies
  • Identify, create, and facilitate process design changes by conducting business and systems process analysis and design at a complex level with focus on quality improvement and data management with internal and external stakeholders
  • Prepares complex reports, correspondence, and other documents related to assigned projects or tasks at hand


Candidate Qualifications:

  • Possesses a university degree in Computer Science, Information Technology, or relevant discipline
  • Minimum of 7 years of technology solutions development experience with at least 5 years hands-on technical business analysis and project delivery roles preferably gained from sizable insurance/financial companies
  • Any Business Analyst certifications would be an advantage, e.g., IIBA-CBAP, PMI-PBA
  • Demonstrate solid business knowledge of the insurance/financial industry
  • Strong analytical and problem-solving skills
  • Demonstrate knowledge of agile practices including, scrum/iterative delivery, epics/user stories, staged deliveries, test-driven development
  • Ability to quickly learn organizational structure, business strategies, and processes
  • Strong documentation skills, i.e., capable of writing clear and well-structured business documents/user stories


Essential Business Experience and Technical Skills:

  • Must have experience as a Business Analyst/Business Consultant within an insurance/financial institution
  • Must have experience working on large scale projects as well as handling day-to-day operational requests from the business
  • Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills
  • Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
  • Strong MS Office Skills (Word, Excel, Powerpoint, Project, Visio)




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 125277