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Director - Project/Programs

Date Posted: Oct 14, 2021

Location: Kuala Lumpur, MY

Company: MetLife


Summary of Position Responsibilities:

The purpose of this position is to lead the Regional IT Project and Program Management activities in Asia, xJapan.


The role is critical in driving the delivery of:

  • Tech project/programs such as regional Currency and Reinvestment (“RI”) programs
  • Facilitation of Asia’s RI funding asks and oversight   
  • People manager to Project Managers/Controllers in the team 
  • Manage senior stakeholders’ expectations in business and tech.  
  • Implementing new ways of working i.e. Agile Delivery Model


Able to contribute to other key initiatives in IT such as strategic vendor sourcing and promote diversity, equity and inclusion culture, along with strategic mindset in delivering business value.


The role is a critical part of the GTS team in meeting these objectives:

  • Successful delivery of regional tech project/programs with desired business outcome (e.g. Currency, BD PAS)
  • Work with business and tech stakeholders to drive RI requests approvals for carry over and net new
  • Proper oversight and management of Reinvestment financials 
  • Collaborate with GTO KL Hub leadership to continuously enhance the value of the hub and represent the hub
  • Provide leadership and mentorship to the reporting staff and promote continues improvement.

Being a key change agent in Agile Delivery Model (“ADM”) transformation in the region



Principal Accountabilities of Position:


In the short-term, the role will need to launch the following key initiatives:

  • Next Horizon RI Programs:
    • Lead the planning of 2022  initiative within the region
    • Provide financial management of 2021 initiative including budget control within the region and provide transparency of actual & forecast to regional finance
    • Schedule and host the monthly program financial review meeting with respective country in scope for initiative 
    • Manage the program tranche funding request
    • Support and provide input related to 2021 program to Quarterly Business Review
    • Coordinate and execute the program related SOW required to be signed by KL Hub  
    • Collaborate with country/regional finance team to resolve issues related to financial transactional
  • Provide oversight on regional Currency program progress and funding requirements
  • To be trained and subsequently provide training in L2 role based Agile training to support the broader agile transformation journey
  • Take part in the TargetProcess workstream to support Clarity system replacement as part of ADM


In the longer term, the role will need to:

  • To lead and drive strategic, innovative or transformation initiatives
  • Drive agile enablement by coaching newly formed agile team in the region
  • Strategize the transition from traditional delivery model to Agile delivery model in the region.
  • Collaborate with business and tech stakeholder in the region to continuously seek opportunity for new technology or initiative to enable business plan.  


Essential Experience, Skills and Competencies:

Experience of:

  • At least 15 years total working experience in It with 10 years focal in project/program management
  • Technology consulting experience with a reputable Consulting Firm will have added advantage
  • Driving large and complex transformation, innovation, strategic initiative
  • Insurance industry (preferred but not mandatory)
  • Strong project/program financial acumen
  • Leading agile delivery team
  • Involve in annual technology planning cycle
  • Collaboration with senior leadership
  • Working with multiple stakeholders across region including US
  • Working in a multinational environment is an added advantage



  • Bachelor degree in IT or related
  • Certification in Agile or Human Centered Design Thinking
  • Good strategic perspectives
  • Strong business sense
  • Data-driven and analytical
  • Working with multiple stakeholders in a highly-matrixed organisation
  • Ability to influence and guide others in order to deliver results
  • Strong, clear communication skills, written and oral, and including active listening
  • Ability to challenge assumptions and the norm
  • Results-focused and self-motivated
  • Attention to details as required
  • Proactive problem solver



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 120200