Small Market Sales Desk Representative

Date Posted: Sep 18, 2023

Location(s): Kansas City, MO, US, 64116

Company: MetLife

Job Location: Kansas City, MO                              


Role Value Proposition: 

As a Small Market Sales Desk Representative, you will partner with multiple Regional Market Sales Reps to drive product sales and proactively retain cases within an assigned territory across the country.  This role is designed to significantly increase Small Business (employer groups under 100 lives) market share by selling and retaining profitable group business (Dental, Vision, Life, Disability, and Voluntary Benefit products). 


We promote a competitive, yet collaborative culture where teamwork is emphasized and compensation is awarded individually.  You will succeed by building rapport and fostering relationships with the aligned Sales Reps, brokers and brokerage operational staff, acting as the primary interface from MetLife to help deliver solutions that meet customer needs. Additionally, the Small Market Sales Representative will work closely with key stakeholders – Regional Market sales partners, underwriting, implementation & service to meet company objectives of sales, growth, retention, and financial results.


Key Responsibilities: 

  • Work independently, drive product sales and proactively retain cases within assigned territory and accountable for specific sales targets
  • Promote Dental, Vision, Disability, Life and Voluntary Benefit products through expertise in the less than 100 lives segment, while driving awareness of MetLife’s capabilities in the greater than 100 lives space
  • Maintain and grow the book of business through new business sales with select brokers
  • Manage renewals for current book of business; meet and exceed persistency targets within assigned territory
  • Meet and exceed Add Coverage targets within assigned territory
  • Educate Brokers in navigating MetLife processes, product offerings and the overall organization
  • Identify customer needs and available internal resources to support planned sales activity
  • Follow-up on quote activity including gathering information and coordinating efforts with internal teams
  • Debrief on all proposal and renewal outcome and determine root cause for carrier selection (plan design, rates, etc.)
  • Develop new broker relationships within assigned territory


Essential Business Experience and Technical Skills:


  • 2 - 5 years of related experience
  • Understanding of core selling techniques including how to respond to sales leads in a manner that will deliver client-centric solutions
  • The ability to think critically and solve problems
  • The ability to present clear business strategies utilizing data driven decision making
  • The ability to obtain (if not currently in possession of) a Life, Accident and Health License within 90 days of employment. Must remain up-to-date with continuing education requirements to maintain licensing.


  • BA/BS Degree highly preferred
  • Utilize organizational skills to prioritize and multi-task in a fast-paced, high energy environment
  • Strong interpersonal skills, including verbal and written communication, presentation and relationship building skills
  • Possess sound business judgment and analytical skills, a natural ability to lead and influence others
  • Proficiency in Microsoft Office applications (Word, PowerPoint, Excel)   



Business Category

US Business


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Nearest Major Market: Kansas City