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Client Services Analyst

Date Posted: Dec 7, 2017

Location: Kansas City, MO, US, 64116

Company: MetLife

Job Location: [[Kansas City, Mo]]


Role Value Proposition: 

Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you will be responsible for providing administrative and customer service to group policyholders (employers), sales, brokers and vendors on policies that have 2 to 99 employees.



Key Responsibilities:

  • Responds timely and accurately to client requests and policy questions via email or phone
  • Assists with premium reconciliations for an assigned block and billing audits when needed
  • Acts as liaison between client and internal MetLife areas
  • Comprehension and ability to communicate provisions of MetLife Core Products (Life, Dental, Disability, Vision and MetLaw)
  • Ability to handle high transaction volumes on a daily basis
  • Manage due and unpaid accounts to conserve business


Essential Business Experience and Technical Skills:

  • Ability to communicate clearly and professionally both verbally and in writing
  • Ability to provide excellent customer service and relationship management
  • Ability to work in a team environment and assist other areas when needed
  • Ability to perform multiple tasks, set schedules and prioritize to meet both internal and external deadlines
  • Proficient in Microsoft Office software (Excel, Word, PowerPoint)
  • High School Diploma



  • Bachelor’s Degree or Associates Degree
  • 2-3 years of experience in a customer service related field





Business Category

Global Technology and Operations

Number of Openings






MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 88622 

Nearest Major Market: Kansas City