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Technology Liaison II

Date Posted: Jun 4, 2021

Location: Jeffersonville, IN, US, 47130 Remote, US, 0

Company: MetLife

Role Value Proposition: 


The Tech QA position supports MetLife’s Pet Insurance group and is primarily responsible for defining and documenting requirements/user stories for one or more concurrent projects involving legacy platform enhancements as well as digital transformation initiatives. Qualified candidates should be able to analyze business needs and effectively communicate with various stakeholders. This candidate will be responsible for working with business users & stakeholders to define and document business requirements/user stories and test strategies, as well as track defects.


In addition, the candidate should possess the ability to serve as an expert resource on specific business functions and products. This will include leading work request meetings and partnering with IT & business areas to ensure business priorities are managed effectively. This individual will also assume a leadership role in release management and reporting.


Key Responsibilities:


  • Create business requirements, user stories and other required project documentations
  • Facilitate meetings, assist in the resolution of issues, and manage changes in scope
  • Create and administer program plans and documentation, and report on program status using defined templates
  • Communicate with business leaders & IT regarding status of specific programs or work streams
  • Manage issue and risk items for the business
  • Run program meetings and create meeting minutes and/or status reports in absence of business leaders


Day to Day Responsibilities:


  • Gather information and perform analysis with partners from across the organization
  • Work with business users, business SMEs and IT to create business requirements and user stories that meet the needs of all stakeholders
  • Document and communicate all relevant information in a timely fashion, including information required to support remediation of issues and risks
  • Conduct business requirement/user story walk throughs and obtain stakeholder sign-off. Assist in prioritization process as needed
  • Effectively communicate with business users and partners to support the delivery of projects
  • Create & execute test plans, test cases, and detailed test scripts
  • Coordinate with BAs across multiple areas and programs as needed
  • Document key business processes, user experiences, and business rules to improve the digital servicing experience
  • Report on status vs. roadmaps, project plans, milestones, and budgets to ensure timelines and deliverables are met


Essential Business Experience and Technical Skills:




  • 2-5 years of related work experience
  • High School Diploma or Equivalent
  • Strong ability to elicit and document business requirements/user stories, and identify potential issues
  • Excellent verbal and written communication skills including ability to communicate clearly and effectively in support of detailed problem solving, managerial escalation and status reporting
  • Detail oriented; strong organization, prioritization and follow up skills
  • Excellent listening skills and ability to articulate ideas
  • Analytical thinker and problem solver
  • Ability to build relationships with clients and partners, and work with multiple levels of management
  • Strong teamwork and collaboration skills
  • Entrepreneurial mindset with the desire to work nimbly
  • Ability to manage multiple and sometimes changing priorities against aggressive schedules
  • Basic knowledge of Microsoft PowerPoint, Word, Excel, Visio and SharePoint




  • Bachelor’s degree in related field or equivalent experience




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $651 billion of total assets under management as of September 30, 2020. We are ranked #48 on the Fortune 500 list for 2020. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.



Nearest Major Market: Louisville