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Pet Sales Supervisor

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Date Posted: Nov 22, 2022

Location(s): Jeffersonville, IN, US, 47130 Remote, US, 0

Company: MetLife

Location - This is a fully Virtual position 

SHIFT:  12:30 - 9pm

This position works 1 weekend a month.


Travel to the Jeffersonville, IN office 1x per quarter will be required.


Summary of Responsibilities:

The Supervisor of Sales will be responsible for the overall sales efforts of the sales team. This position will provide quality and efficient sales and customer service solutions through the daily management of a team of sales agents and sales team leads.  This person will motivate, coach, counsel, train, and problem solve to ensure individual and team goals are met.


This role requires a high-energy person capable of strategic thinking and leadership, problem solving, multi-tasking as well as attention to detail in day-to-day operational procedures.


Principal Responsibilities:

  • Utilize knowledge of MetLife Pet Insurance products and processes to provide daily direction and communication to call center sales agents around individual and team performance as well as organizational updates and changes to processes or products
  • Develop sales agents by providing individual performance feedback and coaching on a regular basis while encouraging strong performance and developing action plans to drive success
  • Implement performance improvement plans and disciplinary actions for those not meeting metric requirements for bonus, not complying with company policies and procedures or overall non-compliance
  • Analyze staffing, training, and scheduling, implement any necessary changes to improve the overall performance of the team, time clock management, schedule change requests, customer escalations, inter-department communication and policy change requests
  • Provide in-depth training for all new hires and continuing education for veteran team members
  • Document and consistently refine standard operating procedures while monitoring real-time sales agent activity and address unscheduled issues (wrap, breaks, unavailable time, calls in queue)
  • Responsible for outbound dialer management as well as agent skill setup within the contact center software


Knowledge/Skills/Competencies Required:

  • High School Diploma or GED
  • 3+ years of relevant experience (Pet product knowledge a plus)
  • Proven sales leadership experience with the ability to develop a team
  • Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint)
  • Excellent organizational, interpersonal, and communication skills, both written and verbal
  • Strong project management skills including problem solving, attention to detail, analytical thinking, and decisiveness. 

Business Category

MetLife Pet Sales


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


The wage range for applicants for this position is $45,500 - $60,000. The role is eligible for incentive compensation under the sales incentive plan for your position. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Nearest Major Market: Louisville