Extracting reports from database for ascertaining actuals monthly/weekly or any period
Reporting of variance amongst Budget, Forecast and actuals
Analyzing budget, forecast & actuals of various domains
Raising purchase requisition(s) on behalf of request received by clients for entering into agreement with various vendors
Processing Purchase Orders in ARIBA and follow up for approval & timely payments
Taking care of SOW-PO and Accrual & Billing Processing
Any other essential function that may occur from time to time as directed by the Supervisor Competencies Required
Meets quality and customer service expectation levels set by the company
Job Responsibilities
The key deliverables of the role will include but will not be restricted to the details below:
Essential Functions -
Ability to find creative and innovative solutions to business problems
Ability to continually work in a dynamic/challenging environment
Proven customer service skills
Knowledge of MS Office - Excel, PowerPoint, Word (*proficiency preferred)
Should be a team player
Self-motivated, well organized and flexible with a sense of urgency approach
Ability to manage multiple tasks prioritizing effectively
Quality oriented and knowledgeable about quality
Managing the workflow by Prioritization of the cases, distribution of cases appropriately and reviewing the performance
Good communication & presentation skills
Effectively manage research/resolution/follow-ups for closure of open items
Knowledge, Skills and Abilities
Education
Graduate in Accounting / Commerce / Business Administration with at least 15 years of education
Experience
Professional from the Operations with at least 2+ years working experience of which at least 1 Year work experience in a BPO/KPO Finance operations environment
Experience in financial services accounting/reporting preferred
Understanding of accounting and Insurance Industry products is a mandate
Knowledge and skills (general and technical)
Knowledge - Basic Understanding of Insurance Products
Knowledge - Strong communication & analytical skills required
Knowledge - Keyboard Accuracy
Knowledge - MS Office - Excel, PowerPoint, Word (*proficiency preferred)
Skills - Customer Service
Skills - Problem Solving/Analytical Ability
Skills - Handle Multiple Tasks/Time Management
Other Requirements (licenses, certifications, specialized training – if required)
Fundamental knowledge of finance & accounting terms
Working Relationships
Internal Contacts
(and purpose of relationship):
TL/AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support
Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance
Associate Accountants for the purpose of seeking cooperation & clarification on process-related matters & supporting when required
Subject Matter Expert for the purpose of work thread related issues and escalated transactions
Trainers for the purpose of Pre-process and Process training
Coordination with other teams within GOSC
External Contacts
(and purpose of relationship) – If Applicable
SME / Trainers at onshore for training
Communicate with stateside team for production related requirements
Reporting and performance review connect with Stakeholders
Client’s various lines of businesses for follow-up work for closure of open unreconciled accounting items.
MetLife:
MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
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