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Sr Insurance Associate

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Date Posted: Jun 20, 2022

Location(s): Jaipur, IN, 0

Company: MetLife

Process Details &  Primary Responsibility

Process payments on behalf of Institutional MLM Group A customers and Voluntary benefits – GUL, LRK, AARP, LAPSE


  • Process bills / invoices and allocate cash.
  • Research website to review backup documentation.
  • Apply payments.
  • Send request for additional/missing information.
  • Process identified suspense items distributed by Tampa RPA’s.
  • Reconcile bank deposits to ensure items received daily are correct
  • Daily reporting of volumes
  • Notify Business of issues




Performance Parameters

  • TAT
  • Accuracy



Knowledge skills & competency required

  • Demonstrated ability to learn quickly and willingness to obtain
    functional knowledge and understanding of business procedure and policies. 
  • 0 months to 2.5 year of customer service/ Data Entry experience
  • College graduate
  • Good verbal & written communication skills.
  • Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers.
  • Strong organizational skills.
  • Demonstrated ability to manage stress
  • Basic computer skill
  • Ability to work various shifts within hours of operation.  Flexibility is a must, as your shift can/will change to meet business needs.
  • Should have Problem Solving/Analytical Ability along with Judgment and Decision Making skills


Primary Internal Interactions

  • AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
  • Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.
  • Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
  • Trainers for the purpose of pre-process and process training.

Primary External Interactions

  • MetLife Subject Matter Experts for the purpose of seeking missing information.
  • MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.



Minimum Qualification

 Education Requirements

Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education.

( Candidates with B.Tech, MBA, BCA, or with any technical education would not be required)


Minimum Experience

Minimum 18 months experience in BPO industry.



Technical Skills

  • Computer navigation skills
  • Keyboarding and data entry speed (minimum 20 wpm with 90% accuracy)
  • Working knowledge of MS Excel and MS Word.
  • Understands basic principles of accounting. (Preferred)



Process Specific Skills


  • Effective communicator / Speaks clearly & succinctly.
  • Strong understanding and comprehension of the English language
  • Knowledge of Insurance principles in relation to the US Insurance industry
  • Knowledge about US Culture



Soft skills (Minimum)


  • Communication skills – should be able to read, interpret business documents. Good oral/written communication
  • Analytical and interpersonal skills
  • Escalate issues if required
  • Data gathering ability/ Eye for detail
  • Team work/ Managing Self / Adaptability
  • Ability to work successfully in production driven environment
  • Adaptability to change
  • Ability to work on routine/standardized transactions


Soft Skills (Desired)


  • Self disciplined and result oriented
  • Ability to multi task
  • Ability to work effectively as part of a team




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.