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Sr Insurance Associate

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Date Posted: May 2, 2022

Location(s): Jaipur, IN, 0

Company: MetLife

Basic Function


  • Data entry
  • Utilize various systems/applications to assess a situation to determine an appropriate course of action.



Essential Functions


  • Ensure that the process transactions are processed as per Desktop procedures (L3 & L4).
  • Ensure that the assigned targets are met in accordance with SLA and Internal standards to achieve business results.
  • Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence, thus contributing to overall customer satisfaction.
  • Ensure adherence to established attendance schedules.
  • Interpret correspondence to identify customer needs and expectations.
  • Document policy file to reflect the reason why it needs to be routed back to U.S.
  • Manage multiple tasks and deadlines; plans and organizes time and priorities to achieve business results.
  • Assist others with work in order to assure attainment of department objectives.
  • Work as a team member to meet company’s objectives while demonstrating core values and meeting key measures.
  • Comply with regulatory requirements in prioritizing and completing work assignments.



Primary Internal Interactions


  • AM for the purpose of reporting performance, escalation handling, clarifying concerns, seeking feedback, monthly evaluation of performance and support.
  • Manager for the purpose of settling issues left unresolved by the AM
  • Agents for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
  • Subject Matter Expert for the purpose of work thread related issues and escalated transactions.
  • QCA for the purpose of feedback and audit.
  • Trainers for the purpose of pre-process and process training.



Primary External Interactions


  • MetLife (US) SME / Trainers for training
  • Metlife (US) Supervisors






Organizational Relationships


Reports To: Assistant Manager – IB Ops Annuities

Supervises: 0



Technical Skills


  • Good computer navigation skills
  • Good keyboarding speed -Basic computer skills, (lotus notes, windows) keying – speed and accuracy, communication skills –written required.



Process Specific Skills


  • Knowledge of Insurance principles in relation to the US Insurance industry
  • Knowledge about US Culture
  • Understand needs & requirements of IB Ops Annuities Post Issue environment
  • Understand & operate MetLife systems efficiently.


Soft skills (Minimum)


  • Communication skills – should be able to read, interpret business documents.
  • Possesses positive attitude to create an “easy to do business with" environment for MetLife internal/external customers.
  • Escalate issues if required
  • Team work/ Managing Self / Adaptability
  • Ability to work successfully in production driven environment
  • Adaptability to change
  • Ability to work on routine/standardized transactions
  • Customer Service Orientation – Possess desire and focus efforts on discovering, meeting and exceeding the customer or client’s needs.

Soft Skills (Desired)


  • Self disciplined and result oriented
  • Ability to multi task and should have the ability to adapt to and work effectively with a variety of situations, individuals, or groups. 



Education Requirements


High School Diploma required and graduation (preferably in commerce).

Encouraged to sit for LOMA and received AAPA



Work Experience Requirements


Minimum six months of work experience in a related field is required. Experience in Insurance organizations, Banks shall be preferred. 

Fresher can be considered



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.