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Sr Associate - IT Operations

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Date Posted: Aug 10, 2022

Location(s): Jaipur, IN, 0

Company: MetLife


Position Summary



  • Compiling data from source files and creating 1) reports in Excel (and sometimes presenting them in a pivot table or PDF format), and 2) consolidated schedules in Microsoft Project
  • Information updates in various tools (will be trained on the tools in house)
  • Ability to precisely coordinate, track and maintain large amounts of data from various initiatives.
  • Analytical decision making.



Job Responsibilities



  • Review, Monitor, Analyze and Report Program/Project information.
  • Compiling data from source files and creating Reports on Excel and presenting them in a pivot table or PDF format. These reports are created for high level management to view results and performance levels of various financial related activities

Knowledge, Skills and Abilities




  • College graduation



  • Minimum work experience 1 year-2 years


Knowledge and skills (general and technical)

  • Proven Computer navigation skills (Mandatory).
  • Proven keyboarding speed (Mandatory)
  • Proven working knowledge of MS Office suite(Mandatory)
  • Excellent Access and Excel skills and proficient in working on Pivots & Macros. (Mandatory)
  • Excellent MS Project skills. (Mandatory)
  • Good Knowledge of IT Infrastructure (Service management exposure preferred)
  • Knowledge of Clarity a plus, but will train in-house
  • Knowledge about US Culture
  • Knowledge of Reporting fundamentals



Soft Skills

  • Good listening, oral and written communication skills.
  • Voice skills for internal communication with US Team.
  • Proven customer service skills.
  • Excellent analytical and research skills.  
  • Self-motivated, well organized and flexible with a sense of urgency approach
  • Team work/ Managing Self / Adaptability
  • Ability to work successfully in production driven environment
  • Adaptability to change
  • Self-disciplined and result oriented
  • Ability to manage multiple tasks prioritizing effectively.
  • Ability to manage large sums of data to track/compare and coordinate effectively.
  • Ability to find creative and innovative solutions to business problems
  • Ability to offer innovative ideas to polish detailed, metric based reports and simplifies the “at a glance” information.
  • MS PowerPoint skills desired but not mandatory
  • Understanding (familiarity) of Audit, SOX, data privacy compliance knowledge desired


Other Requirements (licenses, certifications, specialized training – if required)

  • ITIL - Optional



Working Relationships


Internal Contacts

(and purpose of relationship):


  • Assistant Manager, Program Manager and Director, PMO Processes


External Contacts

(and purpose of relationship) – If Applicable


  • Stateside Project Managers, Program Managers and Program Analysts, Stateside Investment Support Team




MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.