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Client Services Consultant I

Date Posted: Nov 26, 2021

Location: Greenwood Village, CO, US, 80111 Honolulu, HI, US, 96813 Bellevue, WA, US, 98007 Aurora, IL, US, 60504 Bellevue, WA, US, 98004 Bellevue, WA, US, 98004 Greenwood Village, CO, US, 80111 Bellevue, WA, US, 98004 Honolulu, HI, US, 96814 Bellevue, WA, US, 98004 Irvine, CA, US, 92614

Company: MetLife

Locations:  Irvine, CA; Greenwood Village, CO; Honolulu, HI; Aurora, Il; Bellevue, WA

 

Role Value Proposition: 

Delivers exceptional customer service to large group benefits clients. Works with the Account Executive and other internal partners to manage the customer relationship and provide administrative support for the delivery of MetLife’s products and services.
 

Key Responsibilities:  

  • Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
  • Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
  • Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
  • Participates in client account audits and strategic planning process.
  • Partners with financial team in completion of client reports; analyzing results and identifying trends.
  • Leads and coordinates implementation of the addition of MetLife products on a basis.
  • Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, creates process manuals and inputs and ensures accurate input of data in MetLife systems, develops and leads client presentations.
  • Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.
  • Perform other related duties as assigned or required.

 

Essential Business Experience and Technical Skills:

Required:

  • 3+ years of relevant experience
  • Proficiency with Microsoft Office Suite (particularly Excel and PowerPoint)
  • Strong organizational, interpersonal, and communication skills, both written and verbal
  • Project management experience involving skills such as problem solving, attention to detail, analytical thinking and decisiveness
  • Ability to balance autonomous work with collaborative environments; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
  • Ability to balance client expectations with MetLife capabilities
  • Self-motivated to learn more about the business and is proactive in personal development

 

Preferred experience: Knowledge of group benefits products, particularly Life, Disability, Dental, and/or Accident & Health
 

 

 

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 

       

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

 

 

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

 

 

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

 

 

MetLife maintains a drug-free workplace.

 

 

Requisition #: 121317

 


Nearest Major Market: Denver