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Sr. Functional Analyst

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Date Posted: Aug 1, 2022

Location(s): Greenville, SC, US, 29607 Cary, NC, US, 27513

Company: MetLife

Location - Greenville, SC or Cary, NC.


Role Value Proposition:


Being a leader in the Group Benefit space, MetLife always is in search of top talent who are driven by the purpose of providing excellent customer experience, ready for new challenges, and always focused on providing simplified solutions to complex problems. The Group Benefits area in MetLife is growing, and the Group Life team is looking for an energetic and motivated Senior Functional Analyst who is forward-focused, not afraid of experimentation, and a team player. In this role, you will guide end-users through the discovery, requirements, design and testing phases of a new system or functionality. This role provides all customers with the best possible solutions to utilize the specific systems, roll out new functionality, identify potential process improvements, troubleshoot problems, and provide user support, you will be working on a few of the most exciting group business applications, collaborating and interfacing with partners to deliver on enterprise-level strategic initiatives. Your work will make an impact on how MetLife fulfills its promises to the customer, and you will have excellent opportunities to interact and contribute to the group's success.


Key Responsibilities:

  • Lead discovery sessions to observe, document, and validate business processes and capture key insights.
  • Agile Sprint planning, including estimation, user story breakdown, user story review & feedback
  • Elicit, analyze, document functional requirements and rules. Participate in the backlog prioritization/refinement
  • Create user stories and wireframes to conceptualize future states for user experience, new or enhanced services, and business cases for products or features. Define acceptance criteria.
  • Lead and partner across MetLife business & development teams to create end to end functional solutions. 
  • Lead and participate in fit-gap analysis of requirements, help manage user expectations and provide options, develop & peer review functional designs
  • Mentor, motivate, influence, drive innovation and coach within and across Agile Release Trains
  • Work effectively in a matrixed organization to diagnose issues, solve problems, and deliver solutions
  • As needed, troubleshoot operational & production support issues, and perform root cause analysis
  • Facilitate feature/user story walkthroughs and respond to Test team ambiguity review questions
  • Work closely with Project Manager, architects, developers, Test team, business users/BAs and applicable outside entities (vendors and others)
  • Lead operational and production support with ability to troubleshoot issues and perform root cause analysis in the business workflow and processes on a variety of production and application issues.


Essential Business Experience and Technical Skills:  



  • 5+ years’ experience in Software Development and strong functional design / business analysis experience with designing enterprise scale applications
  • Expertise in functional requirements elicitation, analysis, and documentation
  • Experience breaking down complex problems, and doing process analysis using variety of tools
  • Experience in working with product owners and development leads to breakdown solutions into epics, user stories and spikes – driving best practices and ensuring inclusion of non-functional design requirements.
  • Experience with agile, iterative and waterfall methodologies, and tools like JIRA or Azure DevOps
  • Experience creating data mapping artifacts for API's
  • Excellent verbal and written communication skills with focused attention to details, as well as demonstrated professionalism and time/task management skills; ability to establish strong relationships. 



  • 7+ years’ experience in Software Development and strong functional design / business analysis experience with designing enterprise scale applications
  • Experience with backlog grooming and helping teams estimate user stories
  • Experience in the Group benefits industry
  • SAFe Certified





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At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.





MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 127431


Nearest Major Market: Greenville
Nearest Secondary Market: South Carolina