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Sr. Functional Analyst

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Date Posted: Jul 30, 2022

Location(s): Greenville, SC, US, 29607

Company: MetLife

Location - Greenville, SC.


Role Value Proposition:

MetLife is the leading provider of Group Benefits. The Disability Technology organization is a diverse team of technologists, all working towards the common goal of ensuring the customer is at the center of everything we do.  As a Senior Functional Analyst in the Disability Technology organization, you will guide end-users through the discovery, requirements, design, configuration (if applicable) and testing phases of a new system or functionality. This role provides internal and external customers with the best possible solutions to utilize the specific systems, roll out new functionality, identify potential process improvements, troubleshoot problems, and provide user support.


Key Responsibilities:

  • Agile Sprint planning, including estimation, user story breakdown, user story review & feedback
  • Elicit, analyze, document functional requirements and rules. Participate in the backlog prioritization/grooming
  • Create user stories and wireframes to conceptualize future states for user experience, new or enhanced services, and business cases for products or features. Define acceptance criteria.
  • Lead and partner across MetLife business & development teams to create end to end functional solutions
  • Lead and participate in fit-gap analysis of requirements, help manage user expectations and provide options, develop & peer review functional designs
  • Mentor, motivate, influence, drive innovation and coach within and across Agile Release Trains
  • Work effectively in a matrixed organization to diagnose issues, solve problems, and deliver solutions
  • Create technical user manuals, system configuration documents and other technical reports
  • As needed, troubleshoot operational & production support issues, and perform root cause analysis


Essential Business Experience and Technical Skills:  



  • 5+ years’ experience in Software Development and strong functional design / business analysis experience with designing enterprise scale applications
  • Expertise in functional requirements elicitation, analysis, and documentation
  • Experience breaking down complex problems, and doing process analysis using variety of tools
  • Experience in working with product owners and development leads to breakdown solutions into epics, user stories and spikes – driving best practices and ensuring inclusion of non-functional design requirements.
  • Experience with agile, iterative and waterfall methodologies, and tools like JIRA or Azure DevOps
  • Experience creating data mapping artifacts for Informatica or API's
  • Excellent verbal and written communication skills with focused attention to details, as well as demonstrated professionalism and time/task management skills; ability to establish strong relationships. 
  • Bachelor’s Degree in Computer Science, Information Systems, Business Administration, Engineering, or related field 



  • 7+ years’ experience in Software Development and strong functional design / business analysis experience with designing enterprise scale applications
  • Background working in Insurance and/or Financial Services
  • Experience with backlog grooming and helping teams estimate user stories
  • Functional and technical knowledge of claims processing systems and integrations
  • Experience in the Group benefits industry
  • SAFe Certified
  • Master’s Degree in Computer Science, Information Systems, Business Administration, Engineering, or related field 





Business Category



Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.






MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 126911


Nearest Major Market: Greenville
Nearest Secondary Market: South Carolina