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Site Reliability Engineer - Consultant

Date Posted: Jul 13, 2019

Location: Galway, G, IE, H91 R6WF

Company: MetLife

Site Reliability Engineer – Consultant

Job Location: Galway


Role Value Proposition: 

The purpose of the AMS Application Improvement team is to improve MetLife processes and technology to create high quality, stable products that service our customers.  Our engineers are driven by professional curiosity and a desire to develop a deep understanding of services we support and the technologies they depend upon.  As part of Application Improvement, this person participates in a variety of performance initiatives and can proactively address problems


Key Responsibilities: 

  • Use problem-solving skills including identification, research, and coordination of resources necessary to effectively troubleshoot/diagnose complex application issues; with a mind for restoration of service now and prevention in the future
  • Address potential problems which will involve providing feedback in designing systems that are specific to our operating environment
  • Partner with internal and external technology associates to solve complex business needs
  • Work closely with the application development and architecture teams on collaborative technical decisions.
  • Leverage metrics and monitoring tools to identify trends and prevent production incidents
  • Identify bottlenecks and problems throughout the infrastructure
  • Present complex technical information in a clearly and concisely
  • Operate in a DevOps culture, including building relationships with other technical and business teams.



Essential Business Experience and Technical Skills:

  • Bachelor’s Degree (Level 8) in Computer Science, Information Systems or related field
  • Ensure that all calls are answered and post is opened.
  • Evaluate escalate and communicate, where appropriate, any issues, concerns or important information
  • Manage expenses and budgets as require – either individual or events budgets
  • Organising and managing information (electronically and physically), including filing, photocopying and faxing
  • Manage ad hoc projects
  • Delegate tasks to team members as directed.
  • Attend and take minutes at meetings as required
  • Follow up on minuted items before next meeting to ensure all participants have actioned their outstanding issues.
  • Take a pro-active role in maintaining all external relationships with all parties
  • Help to review procedures to keep pace with the changes in our working environment
  • Other responsibilities required as this list is not exhaustive



  • 4-7 years programming in Java, SQL, Cobol and DB2
  • Prior success extracting/translating findings into alternatives/solutions
  • Previous use of monitoring tools, such as AppDynamics or Splunk
  • Working knowledge in cloud eco-systems like OpenStack, ESXi, OpenShift, AWS, Mesos DC/OS, Docker, Azure, GCP is a plus
  • Experience with REST API or in Python/Java programming is a plus
  • Familiarity with DevOps tools like Ansible, Puppet, ChefPersistent and driven
  • Proven analytical and problem-solving skills
  • Strong influencing and negotiation skills
  • Comfortable working in a fast-oaced, multi-tasking, dynamic environment
  • Ability to work in a fast-paced, multi-tasking, dynamic environment
  • Strong verbal & written communication skills
  • Strong presentation skills
  • Ability to build and maintain strong relationship with stakeholders
  • Self-motivated and takes initiative
  • Strong interpersonal skills and international cultural awareness
  • Experience working in Agile frameworks, like Scrum and Kanban
  • Degree in Computer Science, Information Systems or equivalent experience



  • Experience in production support, application development, infrastructure or technology operations
  • Cybersecurity experience
  • Understanding  of the ITIL framework
  • Understanding of DevOps principles
  • Experience working with offshore teams and vendors
  • Service Now and Jira Experience
  • Finance/Insurance industry experience
  • Bilingual (Spanish/English/Japanese), is a plus



MetLife is proud to be an equal opportunity employer.  We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.  It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law.





Business Category

Global Technology & Operations


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife is proud to be an equal opportunity employer.  We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.  It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law.

In order to apply for this position, you need the proper work authorization to work in the country where the position is located and not require relocation assistance.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 109546