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Senior Production Management Analyst

Date Posted: Jun 5, 2018

Location: Galway, G, IE, H91 R6WF

Company: MetLife

Senior Production Management Analyst 

 

Role Value Proposition: 

Become part of the modern MetLife Global Technology Campus located in Galway, Ireland. MetLife offer an attractive benefit package alongside an Employee Reward and Recognition Program. The ideal candidate would be able to: Maintain applications in the production environment. Identify and implement solutions that optimize operating efficiency of production systems, maximizing uptime and enhancing operational excellence. Execute scheduled events in the production environment such as disaster recovery testing, platform upgrades, and compliance activities. Coordinate Stakeholder engagements to ensure adherence to service level agreements. Relentlessly work to overcome challenges to meet the needs of the customer through innovation and communication. Work collaboratively across various functions in an AGILE environment.

 

Key Responsibilities: 

  • Independently responsible for production management activities including the investigation and resolution of incidents, problems, service requests and working assigned queues.
  • Ensures all nightly production batch trails are completed on time based on SLA commitments. Provides support for Change and Release Management deployments as well as Compliance/Regulatory activities.
  • Prioritize problems, incidents and service requests. Perform break-fix coding and/or scripting & document code changes
  • Gather and analyze metrics around performance and cost to drive improved operational performance
  • Delivers Services to our  pan-EMEA Customers utilizing an early-late shift rotation model

 

Essential Business Experience and Technical Skills:

Required:

  • Degree (Level 8) in Computer Science, Information Systems, Software Engineering or related field
  • 5 + years of related work experience with demonstrative IT Service Management, Data Management and Application Development exposure and experience
  • Strong analytical, communication skills combined with very good attention to detail
  • Possesses extensive knowledge of  IT Service Management processes
  • Experience of working in an Agile environment and using Agile methodologies

Preferred:

  • Experience working in Financial Services / Insurance sector is an added advantage
  • Knowledge of any of the following: Midrange, Mainframe, Java, big data, .NET

 

Travel

Negligible

 

Business Category

Global Technology & Operations

 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife is proud to be an equal opportunity employer.  We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.  It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law.

In order to apply for this position, you need the proper work authorization to work in the country where the position is located and not require relocation assistance.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 99189