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Senior Business Systems Analyst

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Date Posted: May 4, 2022

Location(s): Galway, IE

Company: MetLife

Job Location: Galway, Ireland


Role Value Proposition: 

The EMEA Software Engineering teams within Global Technology Campus Galway (GTCG) are a diverse team of Developers, Business Systems Analysts and Quality Assurance (QA) analysts charged with creating solutions to address core business challenges within MetLife. Our strategy is to deliver a differentiated customer experience and increase MetLife’s operating leverage. Our Campus is responsible for creating and delivering these solutions, working with stakeholders across Europe and the Middle East and Africa(EMEA) on a daily basis using Waterfall and Agile frameworks and tools.


The successful candidate will act as a primary liaison between in-country Business Analysts and Application Development & Quality Assurance teams, working on a range of from small to large, complex projects to elicit, document and manage functional/system requirements for our businesses across EMEA.


Your focus will be to work with the in-country business analysts to enable the translation of their needs into workable requirements for quality delivery.


Some travel across the EMEA region may be necessary but will be done in line with Government guidelines and MetLife covid policies.


Key Relationships:

Reports to: Software Development Manager

Direct Reports: None

Other Key Stakeholders: In Country Business Analysts and users, Developer leads, QA leads and Project Managers


Key Responsibilities:

  • Collaborate with the in-country Business Analysts and users in the elicitation and translation of business requirements into functional and technical requirements for our most complex and challenging initiatives and systems
  • Act as an expert in the functional understanding of the business requirements and solutions within the Galway Campus
  • Guide the quality of project input for other BSAs
  • Be responsible for the development and refinement of functional design documentation using best in class analysis standards, techniques and tools
  • Facilitate functional requirements walkthroughs, resolve ambiguity and respond to team questions
  • Performs other duties as assigned or required


Candidate Qualifications:

Business Knowledge/Technical Skills:

  • Bachelor’s Degree (Level 8) / diploma in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience
  • 5+ years’ experience in one or more of the following areas (combined)
    • Business Analysis
    • Business Systems Analysis
    • Data Analysis
    • Process Analysis
    • Application Configuration
  • Experience in the Insurance and Life Assurance industry a significant advantage
  • Significant experience in an Agile and/or Dev Ops environments a distinct advantage
  • Experience in SDLC

Leadership Competencies:

  • Creates Partnerships - Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.
  • Motivates People - Gains people commitment to achieve business objectives through clear communication of the company’s vision and adopting leadership styles to inspire high performance.
  • Focuses on Customers - Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.
  • Drives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.


Key Competencies

  • Comfortable with ambiguity
  • Conflict resolution
  • Communication
  • Priority setting
  • Leadership



  • Some travel will be required depending on the project


Business Category

  • Global Technology & Operations


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is proud to be an equal opportunity employer.  We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.  It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law.

In order to apply for this position, you need the proper work authorization to work in the country where the position is located and not require relocation assistance.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 122675