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Production Management Senior Analyst

Date Posted: Jun 4, 2021

Location: Galway, IE

Company: MetLife

Job Location: Galway


Metlife, Inc (“Metlife”) has helped generations of people around the world protect their families and finances. We are one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management to our individual and institutional customers. The Galway Technology Campus, which is located in the City Centre is a state-of-the-art, collaborative working environment where our associates focus on developing digital solutions that can be rapidly and efficiently scaled to markets around the world. Teams work across a variety IT disciplines including Software Development, Production Management, Project Management, Testing, Management and Support roles. [Delete as appropriate]


Role Value Proposition: 

Become part of the modern MetLife Global Technology Campus located in Galway, Ireland. MetLife offer an attractive benefit package alongside an Employee Reward and Recognition Program. The ideal candidate would be able to: Maintain applications in the production environment. Identify and implement solutions that optimize operating efficiency of production systems, maximizing uptime and enhancing operational excellence. Execute scheduled events in the production environment such as disaster recovery testing, platform upgrades, and compliance activities. Coordinate Stakeholder engagements to ensure adherence to service level agreements. Relentlessly work to overcome challenges to meet the needs of the customer through innovation and communication. Work collaboratively across various functions in an AGILE environment.


Key Responsibilities: 

  • Independently responsible for production management activities including the investigation and resolution of incidents, problems, service requests and working assigned queues.
  • Ensures all nightly production batch trails are completed on time based on SLA commitments. Provides support for Change and Release Management deployments as well as Compliance/Regulatory activities.
  • Prioritize problems, incidents, and service requests. Perform break-fix coding and/or scripting & document code changes
  • Gather and analyze metrics around performance and cost to drive improved operational performance


Essential Business Experience and Technical Skills:


  • Bachelor's Degree (Level 8) in Computer Science, Information Systems, Software Engineering, or related field
  • 5 + years of related work experience with demonstrative IT Service Management, Data Management and Application Development exposure and experience
  • Strong analytical, communication skills combined with very good attention to detail
  • Possesses extensive knowledge of IT Service Management processes
  • Experience of working in an Agile environment and using Agile methodologies



  • Experience working in Financial Services / Insurance sector is an added advantage
  • Knowledge of any of the following: Microsoft SQL Server, big data, .NET


MetLife is proud to be an equal opportunity employer.  We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. . It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law. We welcome applications from candidates of all backgrounds, ethnicities, genders, religions and sexual orientations.  We strive to find the best candidate for all positions and a diverse range of applicants ensures we widen our talent pool in order to achieve this.  Any applicants with disabilities and neurodiverse conditions, please do let us know about your reasonable adjustments to ensure that we can best meet your needs.





Business Category

Global Technology & Operations


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.  


At Metlife we ensure to reward and recognise our employees for their contributions and accomplishments at work.   We value our employees’ commitment to their work by offering a competitive and extensive compensation and benefits package. This includes 25 paid holidays, performance-based bonus, health insurance, income protection  and pension benefits. MetLife will also assist in the funding of professional fees for employees where it is relevant and aligned to your position within the organisation.  MetLife reserve the right to make a judgement on whether the subscription is relevant or not to your role as well as cease the payment at any time. This type of subscription will not incur “benefit in kind” tax


Bring your true self to work every day, receive the development and support you need to perform at your best, opportunities to advance your career and surround yourself with likeminded people. Join MetLife.


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $659.6 billion of total assets under management as of December 31, 2020. We are ranked #48 on the Fortune 500 list for 2020. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies.   


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.  Visit us at to learn more about our brand, history, and values. 


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to or call our Employee Relations Department at 1-877-843-3711.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.


Requisition #: 117250