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Manager - Production Management

Date Posted: Nov 12, 2018

Location: Galway, G, IE, H91 R6WF

Company: MetLife

Manager – Production Management 


Job Location: Galway, Ireland


Role Value Proposition: 

The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, project managers functional support and business analysts with the freedom to create innovative solutions to address core business challenges within MetLife. GTO’s strategy is to deliver a differentiated customer experience and increase MetLife’s operating leverage.


Lead team in maintaining the production environment. Ensuring applications are ready for deployment. Partner with build organization in the adoption, implementation and sustainability of Agile and DevOps processes, principles, and practices.


Key Relationships:

Reports to: VP, Application Maintenance & Support

Direct Reports: 0-8 comprised of Production Management Analysts as well as managing service provider resources/relationships

Other Key Stakeholders: Build Organization, IT Operations CIOs, Business Analysts and Enterprise Architecture teams.


Key Responsibilities:

  • Manages production management activities including the investigation and resolution of incidents, problems, service requests and working assigned queues
  • Manages problems, incidents and service requests, leveraging  business understanding;
  • Advises on break-fix coding and/or scripting & document break-fix code changes
  • Provides technical explanation on incidents, problems and escalations to internal and external partners
  • Deep knowledge in multiple Production Management domains
  • Influences technical direction of developer teams
  • Participates in setting strategic direction for Production Management domains
  • Develop high level work plans, schedules estimates, resource plans and budgets
  • Develop vendor statements of work, deliverables and Service Level Agreements; ensure vendor performance and deliverables meet contract specifications
  • Develop close partnerships with enterprise IT Operations and standards agreed and implements.
  • Full people management responsibility, including hiring, firing, promotions, performance and compensation management, and training & development
  • Increase the team’s predictability, collaboration, and quality practices.


Essential Business Experience and Technical Skills:

  • Bachelor’s Degree (Level 8)in Computer Science, Information Systems or related or international equivalent
  • 8+ years related experience
  • 5+ years of line management experience
  • 5+ years project management experience
  • 1+ year experience managing project finances
  • Experience managing offshore teams/ vendors
  • Min 5+ yrs. of demonstrated Proficiency with SDLC


Preferred Experience:

  • Experience implementing an Agile framework at a large institution
  • Understanding of the industry best practices around DevOps
  • Passion for automation and the value it brings to an organization
  • PMP, ITIL certification
  • Master’s degree


Leadership Competencies:

  • Thinks Strategically - Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.
  • Creates Partnerships - Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.
  • Grows Talent - Inclusively and pro-actively develops talent, empowers individuals and manages diverse teams to drive engagement and performance.
  • Focuses on Customers - Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.
  • Drives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.


General Competencies:

  • Risk management
  • Decision making
  • Priority setting
  • Conflict management
  • Creativity / Innovation





Business Category

Global Technology & Operations


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife is proud to be an equal opportunity employer.  We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.  It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law.

In order to apply for this position, you need the proper work authorization to work in the country where the position is located and not require relocation assistance.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 101826