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Lead Business Systems Analyst

Date Posted: Nov 13, 2018

Location: Galway, G, IE, H91 R6WF

Company: MetLife

Lead Business Systems Analyst 


Job Location: Galway : Ireland


Role Value Proposition: 

The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, and project managers with the freedom to create innovative solutions to address core business challenges within MetLife. GTO’s strategy is to deliver a differentiated customer experience and increase MetLife’s operating leverage.


MetLife is part of the API economy and is using APIs internally and externally to provide a state of the art digital experience to serve our customers.  This position is a Lead BSA on the US API team.  The position will select and define the APIs needed for MetLife project.  The position will also lead the process to design the APIs.


Key Relationships:

Reports to: Manager – Insurance Shared Services

Direct Reports: 0

Other Key Stakeholders: US API and Integration Leader, US Document Generation Leader, IT QA, Enterprise Architecture, and IT Operations, Group business project teams.


Key Responsibilities: 

  • Specify and Model Use Case Requirements
  • Confirm Elicitation Results
  • Track Acceptance and Communicate Approval
  • Collaborate with Provider on Service Design
  • Execute Use Case Approval Meeting
  • Elicit, document and manage functional/ technical requirements and rules.
  • Facilitate functional requirements walkthroughs and respond to Test team ambiguity review questions.
  • Design use cases, functional specifications, reports screen prototypes.  Review test cases
  • Work closely with Project Managers, developers, Test team, business users/BAs and may interact with architects.
  • Contribute to user guides, reference manuals, training materials and code release artifacts as appropriate.
  • Become domain expert in understanding of Data requirements for both API’s and Correspondence space
  • Understand Mapping tools and process /Data that support API/Correspondence space
  • Become a Data Specialist
  • You will support the eOPS suite of Correspondence generation tools and will perform the following functions – development of functional requirements, design documents and contribute to project estimation, analysis, and user guides.


Essential Business Experience and Technical Skills:

Business Knowledge/Technical Skills:

  • Bachelor’s Degree (Level 8) in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience.



  • At least 10 years’ experience in Information Technology.
  • At least 8 years’ experience in an AGILE & Dev Ops Methodology environment
  • At least 8 years’ experience MS Excel
  • At least 5 years’ experience writing use cases
  • At least 5 years of experience with XML – 1.  At least 5 years of experience with XML - 1
  • Strong organizational skills with demonstrated ability to work on multiple medium to small scale projects in parallel
  • Demonstrated analytical and In-depth problem solving skills



  • At least 4 years of experience with data modeling
  • At least 2 different employers in the past 10 years
  • At least 2 years’ experience Blue Print
  • At least 2 years’ experience UML diagrams
  • A working understanding of APIs
  • A working understanding of Service Oriented Architecture
  • BSA certification


Leadership Competencies:

  • Creates Partnerships - Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.
  • Motivates People - Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance.
    Grows Talent - Inclusively and pro-actively develops talent, empowers individuals and manages diverse teams to drive engagement and performance.
  • Focuses on Customers - Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.
  • Drives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.


Key Competences

  • Comfortable with ambiguity
  • Conflict resolution
  • Risk management
  • Communication





Business Category

Global Technology & Operations


Number of Openings



MetLife is proud to be an equal opportunity employer.  We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.  It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law.


MetLife is proud to be an equal opportunity employer.  We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.  It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law.

In order to apply for this position, you need the proper work authorization to work in the country where the position is located and not require relocation assistance.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 105508