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Application Management / Production Management Consultant

Date Posted: Sep 23, 2018

Location: Galway, G, IE, H91 R6WF

Company: MetLife


Application Management / Production Management Consultant  


Role Value Proposition: 


Accountability for assigned Application Maintenance & Support (AMS) services. Active support of production applications, taking ownership to ensure maximum uptime for critical applications. Manage the execution of scheduled events in the production environment such as disaster recovery testing, platform upgrades, and Audit, Compliance and Regulatory requests. This role includes operational readiness activities supporting the intake of new or transitioned applications into  AMS ownership.  Co-ordinates vendor engagements to ensure service levels. Lead in a collaborative and  AGILE environment.


Key Responsibilities: 

  • Responsible for day-to-day production management activities including the investigation, communication, prioritization, and resolution of Incidents, Service Requests, Problems, and Complex Problems. Ensures all nightly production batch trails are completed on time based on SLA commitments. Provides support for Change and Release Management deployments as well as Compliance/Regulatory activities.
  • Leverage extensive technical and/or business knowledge of multiple areas (technical, business, applications, etc.) in support of production management activities providing guidance to the team
  • Performs break-fix coding and/or scripting and maintains records to document break-fix code changes.
  • Gather and analyze metrics around performance and cost to drive improved operational performance
  • Delivers Services to our pan-EMEA Customers utilizing an early-late shift rotation model


Essential Business Experience and Technical Skills:


  • Degree (Level 8) in Computer Science, Information Systems, Software Engineering or related field
  • 8 + years of related work experience with demonstrative IT Service Management, Data Management and Application Development exposure and experience
  • Strong analytical, communication skills combined with very good attention to detail
  • Experience of working in an Agile environment and using Agile methodologies


  • Experience working in Financial Services / Insurance sector is an added advantage
  • Knowledge of any of the following: Midrange, Mainframe, Java, big data, .NET





Business Category

Global Technology & Operations


Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife is proud to be an equal opportunity employer.  We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.  It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law.

In order to apply for this position, you need the proper work authorization to work in the country where the position is located and not require relocation assistance.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 100723