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Employee Relations Policy and Program Lead

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Date Posted: Jan 11, 2023

Location(s): Remote, US, 0

Company: MetLife

Job Location: United States : Florida : Tampa                            

Alternate Job Location: Not Applicable : Not Applicable

Work Arrangement: Virtual



Role Value Proposition

Under general direction of the Employee Relations (ER) Policy and Program Director, serves as an enterprise subject matter consultant on U.S. HR policies and programs.  Consults, advises, and provides best practice solutions to ER/HR colleagues, HR Business Partners, and business management on interpretation of company policies and programs, including complex issues involving employment laws including federal, state, municipal regulations and leave management matters.


Key Responsibilities

  • Manages MetLife’s Total Absence Management Program, representing the employer (“MetLife”) by operating with joint accountability and collaboratively with Corporate Benefits, MetLife Disability, National Accounts, and the U.S. HR Support Team on all aspects related to the program.  Specifically,
    • Acts as a strategic partner and lead contact for issues pertaining to leave management including but not limited to employee escalations, handling inquiries, implementation of new programs (e.g., state required paid leave) to ensure administration of such leave is set up correctly by engaging other internal partners (e.g., Payroll, SDC, Employment law).
    • Evaluates and identifies issues and raises ideas for program and process related enhancements. In addition, supports all plan and program design changes from an ER perspective that impact our US based associates. 
    • Works closely with ER Director on changes, proposals and final decisions for significant changes which impact MetLife’s policies and programs.
  • Leads and/or assists in projects representing Employee Relations, including but not limited to enterprise-wide project teams with internal HR COE and business partners.
  • Proposes, evaluates and implements content development or changes to ER policies and programs which may include updates to process and practice. Focus on improvements to increase effectiveness and decrease legal exposure.
  • Responsible for written and verbal communications, policy writing, training materials and/or presentation preparation and facilitation as assigned.
  • Conducts annual review of ER policies as necessary to ensure compliance with applicable laws, government regulations and other internal processes or practices. Takes the lead on conducting external benchmarking to identify best practices and innovative ideologies.
  • Responsible for reviewing the findings with ER Policy and Program Director and proposing any change recommendations, if applicable.  This includes ensuring policies and guidelines posted on MyHR are current and clearly stated.
  • Responsible for the coordination of mandatory regulatory notice requirements to U.S. employees to include in accordance with applicable law
  • Responsible for preparing correspondence, tracking, researching, and analyzing information, conducting, and completing various external benchmarking surveys.
  • Responsible for responding to request for proposals (RFP) and/or working with Legal partners to provide such information, external benchmarking surveys involving ER programs/initiatives that support employer of choice designations. 
  • Partner with HR COE’s, including but not limited to Corporate Benefits and Diversity and Inclusion teams to ensure responses are consistent with enterprise theory and practice.
  • Present analysis, findings, response recommendations to ER Policy and Program Director.
  • Prepares content and conducts ER team training in matters pertaining to employment law changes and its impact on MetLife’s programs, policies and/or practices.
  • Oversees and coordinates quarterly HR policy governance committee meetings which includes but is not limited to gathering and/or eliciting agenda items and leading the meetings.
  • Proposes and recommends policy changes or new policies as a result of company strategy shifts, employee feedback and/or external benchmarking. Prepares presentations and supporting materials for review by the HR Policy Governance Committee.
  • Performs other duties as assigned or required.


Essential Business Experience and Technical Skills


  • 5 - 8 years of experience in Human Resources, Employee Relations, or related field
  • Bachelor’s degree in related field, or equivalent experience
  • Advanced knowledge of Employee Relations theory, practice, policies, and procedures
  • Comprehensive knowledge of employment law principles, techniques, procedures and applicable laws and regulations, including Title VII, FMLA, ADAAA, FLSA
  • Flexibility and ability to handle multiple priorities
  • Advanced analytical, problem solving, organizational, influencing, and negotiation skills
  • Strong verbal and written communication skills with the ability to collaborate
  • Strong presentation and conflict resolution skills
  • Prior experience in leading presentations and/or projects
  • Proven ability to be solution driven and demonstrate team player behaviors 
  • Demonstrated ability to carefully review policies and/or communications with high attention to detail and focus to notice any inconsistencies that need editing.


  • Prior experience writing company policies and procedures
  • Demonstrated ability to shift between strategic and tactical work priorities, with high attention to detail.
  • Thought Leadership skills
  • Project Management experience


Business Category

Human Resources

Number of Openings


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”      


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.


The wage range for applicants for this position is $85,700 - 131,400.  This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.


We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.


MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


MetLife maintains a drug-free workplace.