Share this Job

Enrollment Representative

Apply now »

Date Posted: May 22, 2022

Location(s): Elkridge, MD, US, 21075 Kansas City, MO, US, 64116 Dallas, TX, US, 75240 Johnstown, PA, US, 15904

Company: MetLife

Role Value Proposition: 

This role coordinates the development, planning, management, reporting, and execution of the onsite enrollment strategy for group customers.  Also responsible for collaborating with partners in order to promote maximum employee education and enrollment, a customer-centric onsite experience, and achieve overall customer satisfaction during the second sale process.


Key Responsibilities: 

  • Manages the delivery of onsite enrollment strategies while supporting various methodologies, enrollment procedures, print collateral, supply fulfillment, and event logistics in order to ensure maximum exposure, efficiency, and production in all areas of the enrollment process.
  • Partners with Voluntary Communication Specialists, Account Executives, and Service Team to develop and deliver moderately complex training materials for onsite resources. 
  • Ensures MetLife Benefit Counselors are well trained and prepared to discuss key product features of customer-specific plan designs, promote call to action for enrollment and drive increased participation in the plans.     
  • Monitors case activity before, during, and after enrollments to validate high quality and consistent results.
  • Evaluates onsite results at the conclusion of each case in order to refine case strategies and to aid in future re-enrollment efforts.
  • Coaches, mentors and evaluates individual Benefit Counselor performance to share onsite objectives and ensure expectations are met.


Essential Business Experience and Technical Skills:



  • 5+ years of experience in insurance, preferably in employee benefits with focus on employee education and enrollment, marketing, sales or service.
  • Proficient communication and presentation skills - both in person and within a virtual environment
  • Demonstrated ability to self-manage high volume of diverse work activities
  • Strong knowledge of Microsoft Excel, Word & PowerPoint
  • Undergraduate degree required



  • Life and Health License or agreement to obtain within first 3 months of employment
  • Advanced understanding of product features and plan designs for all MetLife group products
  • Strong knowledge of virtual platforms such as WebEx, Teams, 6Connex, vFairs


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 124040


Nearest Major Market: Baltimore