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Director - Compliance

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Date Posted: Jun 18, 2022

Location(s): Dublin, IE

Company: MetLife

Compliance Director

 

Job Location: Dublin, Ireland or any MetLife Europe location

 

MetLife, Inc. is a leading global provider of insurance, annuities and employee benefit programs, serving 90 million customers. Through its subsidiaries and affiliates, MetLife holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. It operates in nearly 50 countries worldwide and has circa 65,000 worldwide employees.

 

Role Value Proposition: 

This role is part of a critical Dublin Compliance Department that supports MetLife’s Dublin office and European branches. This role helps support and protect the company from sanctions, fines and reputational damage. It helps ensure that MetLife’s local operations are conducted in compliance with ethical business practices, MetLife policies, EU and the Central Bank of Ireland’s expectations and local regulatory requirements throughout its operations. It assists in the implementation and fulfillment of compliance and monitoring programs locally and in its third-party distribution network in Europe and outsourced operations.

 

This is a great opportunity for someone who wants to gain experience working in an international environment and work in a compliance function whose standards are considered “best in class” from a global perspective. This position will give you an opportunity to interact with the Compliance Teams in European branches and in US regional teams, as well as relevant stakeholders across the business. This role will suit someone who takes a positive, strategic and proactive approach to work, and who is eager to learn, challenge the status quo, take ownership, drive engagement and create alignment and develop his/her skills during their time working in MetLife. 

    

Key Responsibilities: 

 

  • Supervise the Compliance Risk Management Program (CRMP) and Non-Financial Risk Assessment (NFRA) roll-out/campaigns, review and challenge 1st line input, as applicable, review and challenge 2nd line recommendations from the branches with the aim to minimize identified or potential risks in the ​business and ensure a consistent approach is adhered to
  • Ensure understanding and adherence to MetLife Code of Conduct and, where appropriate, compliance with all relevant regulatory policies.
  • Align with the Head of Compliance for MetLife Europe and undertake regular meetings with team members – centrally and locally, including members from the business to discuss Compliance risk issues and support the business and the function in the achievement of its objectives in a compliant, customer centric manner and one which ensures risks are (proactively) identified and well managed.
  • Support the Head of Compliance of MetLife Europe in the comprehensive oversight of the branches
  • Perform and oversee risk-based testing and monitoring activities in dedicated MetLife Europe branches  
  • Ensure oversight of local compliance issues and other activities such as: regulatory breaches, fraudulent activity, regulatory interaction, implementation of new regulatory requirements, compliance reporting, compliance testing etc and develop a consistent approach to identify and remediate issues to the greatest extent possible
  • Support the Head of Compliance of MetLife Europe in creating synergies between the Central team and the local Compliance teams
  • Partner with the business functions and relevant stakeholders (locally and regionally) to identify Compliance risks and advise measures to address any identified control weaknesses
  • Ensure regulatory expected governance is met through regular reporting preparation to Senior Management and Committees/Board of Directors
  • Support the Head of Compliance of MetLife Europe in experimenting new ways of operating, creating opportunities to differentiate the team (centrally and locally) and challenging the status quo, within MetLife’s risk appetite, CBI expectations and other governance bodies (such as the board)
  • Actively participate in governance meetings at the branches level as well as at the MetLife Europe/MetLife Europe insurance level, as delegated by the Head of Compliance
  • Ensure that products are designed in accordance with all applicable laws and regulations and with MetLife standards and that sales meet company requirements for suitability and that these are properly documented.
  • Ensure that Sales/marketing materials are in compliance with all laws, regulations and company policies
  • Ensure that customer complaints are properly handled and are reviewed to identify significant compliance issues and that such issues are properly addressed.
  • Ensure that business practices are compliant with all Privacy and Data Protection laws.
  • Work with the relevant stakeholders to develop/update and implement compliance-related metrics and guide management reporting that will help with effective oversight and management of compliance risks.
  • Ensure that effective mechanism to provide feedback to the business is in place and that corrective actions are taken to address any weakness, in a timely manner.
  • Report at regular intervals to the Head of Compliance on all compliance related issues, timely and accurately.
  • Work with the Enterprise and EMEA Compliance Program teams to identify and adopt compliance best practices, ensure that MetLife standards are met in all areas and report significant compliance issues.
  • Attend project meetings and provide Compliance input and challenge throughout the project lifecycle
  • Ensure compliance with the Enterprise Compliance Program policies and procedures with timely updates and with branches oversight of the same
  • Responsible for maintenance of all compliance registers and logs.
  • Foster the advisory role and advise/guide the business in compliance related areas.
  • Participate in DEI, CSR and sustainability efforts.

Essential Business Experience and Technical Skills:

 

  • Experience of working within the Compliance/control-related areas for at least 8 years, preferably in insurance or financial industry – risk management, legal, internal audit;
  • Experience with preparing and reviewing metrics and reports, a strong excel knowledge is essential
  • Ability to communicate effectively and empathetically (both written and verbal) with all levels, including senior management and external stakeholders;
  • Strong people management and leadership skills;
  • Strong organizational skills with ability to manage multiple priorities and work with various process leaders within the business
  • Critical thinking/good analytical skills
  • Active participation and ability to support in transformation and ongoing evolution/efficiency and transformation mindset
  • Proactive and strategic thinking and planning, with ability to contribute as an individual and drive team engagement and help connect the team
  • Ability to embrace difficult conversations and be empathetic with others
  • Ability to turn negative events and challenges into opportunities; solutions oriented
  • High energy levels and ability to work under pressure to meet deadlines
  • Degree and appropriate professional qualifications – University education
  • Business acumen and commercial awareness;
  • Influencing and gaining commitment;
  • Flexible and adaptable style
  • Ability to demonstrate MetLife’s Success principles in the day-to-day job and operate in line with MetLife’s Winning the Future strategy
  • Knowledge of local (EU) regulatory requirements for financial services businesses especially insurance ones is a plus.

 

Business Category

Compliance

 

Number of Openings

1

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MetLife is proud to be an equal opportunity employer.  We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.  It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law.

In order to apply for this position, you need the proper work authorization to work in the country where the position is located and not require relocation assistance.

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Requisition #: 126004