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Documentation Specialist

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Date Posted: May 13, 2022

Location(s): Remote, US, 0

Company: MetLife

Claims Documentation Specialist

Location - Virtual


Position Overview:

The Documentation Specialist will be responsible for entering claims documents into our electronic system and procuring veterinary records while interpreting, coding and understanding medical terminology in relation to diagnoses and procedures. 


Essential Duties and Responsibilities:

  • Handles veterinary records and document retrieval through phone, fax and email
  • Review claims to ensure relevant and required documentation is received
  • Follows adjudication policies and procedures to allow quick processing for Claims Adjusters
  • Provides prompt customer service to members, providers and other internal company entities regarding claims
  • Documents phone calls in system and follows up on issues if needed
  • Handles all calls promptly and effectively per company standards while at the same time focusing on building rapport
  • Prepares reports as required by management
  • Additional activities as directed by management
  • Requests and communicates with veterinarian offices on clarification of diagnosis to ensure understanding of services rendered 
  • Meets or exceeds goals and productivity levels set by management
  • Will perform all other duties as assigned

Essential Knowledge, Skills, and Abilities:

  • Strong understanding of veterinary medical terminology
  • Ability to operate in a fast-pace, multi-tasking environment with deadlines
  • Strong written, verbal, interpersonal, and phone communication skills
  • Articulate, professional, and possesses a strong quality customer service mindset with attention to detail
  • Strong computer background using MS Word, Outlook, Excel, and Internet
  • Ability to learn quickly (to include our proprietary CRM system for managing customers and claims)
  • Excellent tracking, follow-up, and relationship building skills
  • Ability to identify problems and logically research with minimum assistance to locate answer through appropriate reference materials
  • Proven history of adherence to corporate policies, procedures, and guidelines
  • Proven Attendance Reliability


Beneficial Knowledge, Skills, and Abilities:

  • Vet Tech or Medical Vet Assistant

Education/Experience Requirements:

  • High school diploma or equivalency
  • Three years veterinary medical experience or equivalency preferred



Business Category

US Business – PetFirst

Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 


The wage range for this position specific to Colorado is $41,600-44,000.  The role is eligible for incentive compensation under the MetLife Annual Variable Incentive Plan ("AVIP").  Your eligibility for and award of incentives are governed by the terms of the plan. MetLife offers a comprehensive benefits program that includes Medical, Dental, Life, Vision plus Retirement benefits and Paid Time Off.



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.


We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies." 


MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.



We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife.  For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.



MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.



MetLife maintains a drug-free workplace.



Requisition #: 125775