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Senior Manager

Date Posted: Nov 29, 2017

Location: Cityplaza, HK, HK, 0

Company: MetLife


  • Ensure that data centre outsourcing contracts/agreements with vendors are aligned to Global Data Center strategy to support business needs and targets
  • Monitor and measure service performance achievements of outsourcing vendors’ services against targets within SLAs
  • Identify and implement activities to improve quality of outsourcing vendors’ services
  • Ensure that service performance achievements meet or exceed all of the agreed targets, by managing the availability, performance and capacity of outsourcing vendors’ services
  • Establish and maintain appropriate continuity and recovery mechanisms to meet or exceed the agreed business continuity targets
  • Ensure confidentiality, integrity and availability of outsourcing vendors’ services at the levels agreed in the SLAs and conform to all relevant statutory & governance requirements
  • Maintain a set of IT Service Continuity Plans and IT recovery plans that support the overall Business Continuity Plans (BCPs)
  • Act as IT DR coordinator for service continuity tests and invocations
  • Plan, implement and maintain a cost effective & stable IT infrastructure environment to support business operation
  • Managing IT Technical Team to provide the high quality IT helpdesk and technical services to the business users
  • Manage subordinates to speedily diagnose and resolve any technical faults or problems
  • Ensures subordinates are effectively trained and developed to design, build, implement, operate and improve technology to deliver IT technical services
  • Work on assigned projects from inception to post-implementation
  • Update regular IT management reports



  • Bachelor degree in Computer Science or related discipline
  • Over 12 years of IT experience with at least 7 years on data centre or IT infrastructure management, of which 5 years in management role
  • Possess certifications on project management, ITIL service management, and information security
  • Experience in managing common IT platform such as Windows system, IBM AS/400, AIX, Lotus Notes etc.
  • Experience in managing vendors of data centre hosting and managed services
  • Exposure on service level management, capacity management, information security management, supplier management, incident & problem management
  • Good people and project management skills and able to work independently
  • Good trouble shooting, problems solving and communications skills
  • Fluent in both spoken and written English